Mortgage Closing Assistant

@ Zillow

About The Team

The Closing & Funding team at Zillow ensures every mortgage closes accurately, compliantly, and on time. The team works closely with Processing, Underwriting, Closing, Funding, Title/Escrow, and Post‑Closing to provide a seamless borrower experience in a high-volume, fast-paced environment.

About The Role

As a Mortgage Closing Assistant, you will serve as the central coordinator to assign loan files to Closers and Funders. You will monitor pipeline readiness, surface early blockers, and ensure clear communication with all stakeholders to guarantee a smooth closing process from "clear to close" through funding.

What You’ll Do

• Assign loan files to Closers and Funders balancing workload and timelines.
• Monitor file readiness and escalate risks when necessary.
• Assist with document intakes including Missing Seller CD uploads.
• Support post-funding follow-ups and resolve outstanding conditions.
• Provide administrative support to maintain workflow efficiency.

Who You Are

• 1–3 years of experience in mortgage Closing and/or Funding.
• Familiarity with LOS Encompass and Microsoft Office.
• Detail oriented with strong written, verbal, and analytical skills.
• A collaborative communicator able to manage multiple priorities.
• Adaptable with strong problem-solving skills and proactive action.

Get to Know Us

Zillow is reimagining real estate to make home a reality. As the most-visited real estate website in the United States, Zillow helps millions every month through innovative digital solutions. Our culture values collaboration, integrity, and continuous improvement with a commitment to equity and inclusion. Enjoy world-class benefits including comprehensive health coverages, retirement plans, and flexible work arrangements.

Key skills/competency

• Mortgage Closing
• Funding
• Pipeline Management
• Loan Administration
• Encompass
• Microsoft Office
• Communication
• Attention to Detail
• Problem Solving
• Collaboration