2 days ago
IT Desktop Support Executive
Zigsaw
On Site
Full Time
₹360,000
Coimbatore, Tamil Nadu, India
Job Overview
Job TitleIT Desktop Support Executive
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary₹360,000
LocationCoimbatore, Tamil Nadu, India
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Job Description
Position Overview: IT Desktop Support Executive
We are seeking a skilled and customer-oriented Level 2 IT Desktop Support Executive to join our IT support team at Zigsaw. The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup. This role requires strong troubleshooting skills, critical thinking, and the ability to assist users with varying levels of technical knowledge.
Roles & Responsibilities
- Provide Level 2 support for Windows desktops and laptops (hardware & software)
- Configure, troubleshoot, and support Microsoft Outlook, Exchange / IMAP email accounts, and mobile email setup
- Use critical thinking and logical probing to identify root causes of issues
- Deliver remote support to end-users with different levels of technical proficiency
- Assist users with patience and empathy, especially non-technical users
- Document troubleshooting steps and resolutions in the ticketing system
- Collaborate with other IT team members to resolve systemic issues
- Ensure adherence to IT policies, processes, and security standards
Required Skill Set
- Minimum 1 year of experience in IT Desktop Support or Level 2 Technical Support
- Strong knowledge of Windows 10/11, MS Office, and common desktop applications
- Hands-on experience with email client configuration and email protocols
- Proficient in network printer setup, print server management, and troubleshooting
- Excellent communication and interpersonal skills, especially with non-technical users
- Ability to multitask and manage time efficiently in a fast-paced environment
Key skills/competency
- Desktop Support
- IT Helpdesk
- Technical Support
- Windows 10/11
- Microsoft Office
- Email Configuration
- Printer Troubleshooting
- Ticketing System
- Remote Support
- Troubleshooting
How to Get Hired at Zigsaw
- Research Zigsaw's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Customize your resume: Highlight your Level 2 desktop support, Windows, and email troubleshooting skills, tailoring it for Zigsaw's IT Desktop Support Executive role.
- Showcase problem-solving: Prepare to discuss specific examples of critical thinking and logical probing in troubleshooting during your Zigsaw interview.
- Emphasize communication: Practice articulating technical solutions clearly and empathetically, especially for non-technical users, a key skill for Zigsaw.
- Demonstrate technical proficiency: Be ready to prove your hands-on experience with Windows, MS Office, and network printer management for the IT Desktop Support Executive position.
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