1 day ago
Information Technology Desktop Support Executive L2
Zigsaw
On Site
Full Time
₹360,000
Coimbatore, Tamil Nadu, India
Job Overview
Job TitleInformation Technology Desktop Support Executive L2
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary₹360,000
LocationCoimbatore, Tamil Nadu, India
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Job Description
Information Technology Desktop Support Executive L2 at Zigsaw
We are actively seeking a skilled and customer-oriented Level 2 Tech Support Executive to join our IT support team at Zigsaw. This onsite role in Coimbatore requires a minimum of 1 year of experience in Desktop Support, IT Helpdesk, or Service Desk. The ideal candidate will provide advanced technical support for desktop systems, email configuration, and printer setup, demonstrating strong troubleshooting skills, critical thinking, and empathy when assisting users.
Roles & Responsibilities
- Provide Level 2 support for Windows desktops and laptops, covering both hardware and software issues.
- Configure, troubleshoot, and support Microsoft Outlook, Exchange / IMAP email accounts, and mobile email setup.
- Utilize critical thinking and logical probing techniques to identify the root causes of technical issues effectively.
- Deliver remote support to end-users, catering to individuals with varying levels of technical proficiency.
- Assist users with patience and empathy, ensuring a positive experience, especially for non-technical users.
- Meticulously document all troubleshooting steps and resolutions within the ticketing system.
- Collaborate proactively with other IT team members to resolve systemic issues and improve overall IT infrastructure.
- Ensure strict adherence to Zigsaw's IT policies, processes, and security standards to maintain a secure environment.
Required Skill Set
- Minimum 1 year of hands-on experience in IT Desktop Support or Level 2 Technical Support.
- Strong foundational knowledge of Windows 10/11 operating systems, MS Office suite, and common desktop applications.
- Practical experience with email client configuration and understanding of various email protocols (e.g., POP, IMAP, SMTP).
- Proficiency in network printer setup, print server management, and advanced troubleshooting for printing issues.
- Excellent communication and interpersonal skills, crucial for effective interaction with all users, particularly non-technical individuals.
- Demonstrated ability to multitask and manage time efficiently within a dynamic, fast-paced IT support environment.
Key skills/competency
- Desktop Support
- IT Helpdesk
- Windows 10/11
- MS Office
- Email Configuration
- Troubleshooting
- Remote Support
- Ticketing Systems
- Network Printing
- Customer Service
How to Get Hired at Zigsaw
- Research Zigsaw's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight desktop support, Windows troubleshooting, and customer service skills using keywords from the job description for the Information Technology Desktop Support Executive L2 role.
- Prepare for technical questions: Brush up on Windows OS, MS Office, email protocols, and printer troubleshooting specific to Zigsaw's environment.
- Emphasize soft skills: Practice demonstrating your empathy, communication, and critical thinking for user support scenarios during the Zigsaw interview process.
- Show initiative: Be ready to discuss how you've resolved complex IT issues and improved user satisfaction in previous IT Desktop Support roles.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of email systems will I be supporting as an Information Technology Desktop Support Executive L2 at Zigsaw?
02What are the primary operating systems I'll work with in this Zigsaw Desktop Support role?
03How does Zigsaw approach troubleshooting in the Information Technology Desktop Support Executive L2 role?
04What is the typical shift for the Information Technology Desktop Support Executive L2 position at Zigsaw?
05What kind of documentation is expected from a Zigsaw Information Technology Desktop Support Executive L2?
06Is prior experience with print servers necessary for this Desktop Support role at Zigsaw?
07How important are interpersonal skills for the Information Technology Desktop Support Executive L2 at Zigsaw?
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