Technical Support Engineer

About The Role

Join zerohash as a Technical Support Engineer and play a pivotal role in optimizing our global value transfer infrastructure. This position is ideal for a detail-oriented professional with over three years of experience, passionate about technical problem-solving and direct client communication to achieve immediate impact. You will be instrumental in ensuring seamless digital asset and fiat transactions while leveraging your technical skills to develop internal improvements and processes.

Responsibilities

• Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
• Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback.
• Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
• Alerting: Create alerts, monitors, and runbooks to catch issues before they escalate.
• Incident Management: Provide critical support for enterprise partners during incidents on key applications and infrastructure.

Requirements

• Experience: +3 years in technical client-facing support engineering, solutions engineering, or software development.
• API Knowledge: Strong understanding of REST APIs, SDKs, websockets, and webhooks.
• SQL Knowledge: Ability to write SQL queries for data retrieval and analysis from internal databases.
• Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
• Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
• Communication: Ability to clearly explain technical issues to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience working with Docker, Kubernetes, and other infrastructure components.
• Background in fintech, SaaS, or other fast-moving industries.
• Basic understanding of blockchains, crypto, and web3 technologies.

Benefits

zerohash offers a comprehensive benefits package, including roughly 100% coverage of employee healthcare premiums (U.S. only), vision & dental insurance (U.S. only), and the chance to earn equity. Additional perks include generous maternity & paternity leave (after 6 months), a WeWork All Access Membership, a WFH yearly stipend, and a L&D yearly stipend (after 6 months).

About zerohash

Founded in 2017, zerohash is a leading crypto and stablecoin infrastructure platform, powering the next generation of financial services. They enable banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without managing complex blockchain infrastructure. Trusted by top financial brands like Interactive Brokers and Morgan Stanley, zerohash supports millions of end-users globally and has raised over $280 million in funding. The company is deeply regulated and compliance-first, ensuring partners can confidently enter the digital asset space.

The zerohash Culture

zerohash employees are guided by principles of Independence/Ownership, Passion, Collaboration, Initiative, Empathy, Adaptability, Transparency, and Integrity. They foster an environment where individuals are empowered to shape their work, innovate, learn, and contribute to a shared success, all while upholding the highest standards of trust and respect.

Key skills/competency

• Technical Support
• Client Integration
• API Troubleshooting
• SQL Queries
• Programming Languages (Python, Javascript)
• Incident Management
• Product Advocacy
• System Monitoring
• Fintech
• Blockchain Technology