VR Game Master
Zero Latency Ottawa
Job Overview
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Job Description
About the Role
Zero Latency Ottawa is looking for a VR Game Master who loves gaming, tech, and high-energy customer experiences. In this role, you will be the face of the experience, guiding players through Free-Roam Virtual Reality sessions while ensuring safety and providing excellent customer service.
Key Responsibilities
- Greet customers, check-in, suit-up and suit-down players.
- Deliver clear and confident player safety briefings.
- Manage game sessions and ensure player safety throughout.
- Troubleshoot, record technical issues and perform basic VR equipment maintenance.
- Support team coordination during busy periods and assist site leaders.
- Sell merchandise and answer customer queries confidently.
- Open and close the venue following scheduled timings.
Who You Are
You have 2+ years of customer experience in entertainment/hospitality, can remain calm under pressure, and have strong presentation skills. You are comfortable managing both small and larger teams while working towards individual and team KPIs. A passion for VR, gaming, and technology is essential.
Working Hours
This casual role averages ~15 hours per week, primarily during weeknights and weekends. Flexibility is a must.
Why You’ll Like It Here
Work with cutting-edge VR tech, join a fast-paced team, and develop skills in customer experience, operations, and tech troubleshooting.
How to Apply
Send your resume and a short note about why you’re a great fit to info+gm@zerolatencyottawa.ca. Bonus points if you mention your favourite game or tech obsession.
Key skills/competency
Customer Service, VR Technology, Safety Briefing, Tech Troubleshooting, Team Coordination, Maintenance, Gaming, Entertainment, Communication, Flexibility
How to Get Hired at Zero Latency Ottawa
- Customize Your Resume: Tailor it to showcase VR and customer service skills.
- Highlight Relevant Experience: Emphasize gaming and hospitality roles.
- Research Zero Latency Ottawa: Understand their culture and customer experience approach.
- Prepare For Interviews: Be ready to discuss safety protocols and teamwork.
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