Analista de Negócios Pleno - RevOps (Remoto)
ZENVIA · Brazil
- Hybrid
- Full-time
- $80,000 / year
- Brazil
Job highlights
- Analyze SMB customer lifecycle stages for optimization.
- Develop reports and dashboards for decision-makers.
- Ensure and improve data quality.
- Support Marketing, Sales, and CS leaders.
- Utilize data visualization and integration tools.
About the role
About the Role
We are looking for an experienced Business Analyst with a strong data analysis background and an analytical mindset to join our SMB team. You will oversee all stages of the customer lifecycle, providing strategic support to related areas to ensure sustainable optimization.
Our team is responsible for the data governance of the SMB area, focusing on every step of the customer journey. Our goal is to provide analytical and strategic support to related departments by designing and seeking the best solutions, services, and ensuring sustainable optimization for Marketing, Pre-Sales, Sales, and CS.
Responsibilities
- Support SMB leadership with in-depth funnel stage analyses, providing insights to optimize operations and strategies in Marketing, Sales, and Customer Success.
- Develop reports and dashboards, ensuring clarity of information and ease of use for all decision-makers.
- Ensure the quality of our data, proposing improvements.
We value diversity and inclusion; all our vacancies are for everyone. People are unique here, and we respect and value differences.
Requirements and Qualifications
The HUMANZ profile we seek:
- Reside in São Paulo/SP.
- Experience in a role combining analysis with marketing business/strategy.
- Experience with tool integrations (e.g., Zapier and Make).
- Knowledge of data visualization tools (e.g., Looker Studio and Metabase).
- Analytical profile, logical reasoning, and problem-solving skills, with the ability to manipulate and interpret data, formulate hypotheses, and test them quantitatively.
Nice to have:
- Experience in technology/SaaS companies.
- Knowledge of Ads platforms such as: Google Ads, Meta Business, etc.
- Experience with web digital analytics tools like: Google Tag Manager, GA4, SemRush, Google Search Console, etc.
- Knowledge of CRM systems, such as: Pardot, Salesforce, Hubspot, and Pipedrive.
About Zenvia
We are a technology company developing a complete AI solution, Zenvia Customer Cloud, with the purpose of revolutionizing the customer experience at all stages of the journey, from attraction to post-sale. If you've interacted with a chatbot, been attended to via social media support, or made a purchase via WhatsApp, we're behind the solution. We operate in several Latin American countries, serving over 10,000 clients.
What makes us a great company to work for?
- We are remote with flexible working hours.
- Zenvia Care is our benefits program for you and your family, including healthcare, life insurance, telemedicine, and extended parental leave.
- Wellness care includes a birthday day off, Gympass, sports and nutritional coaching, and free telepsychology.
- Remote Care offers support for temporary relocations, equipment stipends for home offices, monthly home office allowance, and flexible benefits.
- Career development through internal mobility programs and a Learning Hub.
- Participation in results as you help build them.
- Direct connection with colleagues from other countries in an informal work environment focused on knowledge sharing and collaboration.
- Transparency, open dialogue, and psychological safety are essential.
Join us as a HUMANZ!
At Zenvia, we believe people are unique. A HUMANZ understands, respects, and learns from differences and individualities, sets clear goals, enjoys the journey, and delivers results as a unified team. We err, succeed, and learn together. We seek professionals who challenge the status quo, discard excuses, and make things happen, empowering people to unlock their potential and achieve peak performance. Everyone is respected at Zenvia. Within the Zenvia World, you can develop and apply your core capabilities while maintaining your authenticity, all with humor, lightness, empathy, and respect for others. We are building a strong team to help us achieve our aspiration of becoming a global leader in communication for customer experience. We want the best talent to share our collaborative environment where everyone grows and develops together. Come to ZENVIA! Zenvia. By Humanz for Humans.
Key skills/competency
- Business Analyst
- RevOps
- Data Analysis
- SaaS
- Customer Lifecycle
- Marketing Operations
- Sales Operations
- Customer Success
- Looker Studio
- Metabase
Skills & topics
- Business Analyst
- RevOps
- Data Analysis
- SMB
- Customer Lifecycle
- Marketing
- Sales
- Customer Success
- SaaS
- Technology
How to get hired
- Tailor your resume: Highlight your data analysis, business strategy, and RevOps experience. Quantify achievements in previous roles.
- Showcase integration skills: Emphasize experience with tools like Zapier, Make, and CRM platforms (Salesforce, HubSpot).
- Demonstrate analytical prowess: Prepare examples of how you've interpreted data, formulated hypotheses, and driven business improvements.
- Highlight tool proficiency: Detail your expertise with data visualization tools like Looker Studio and Metabase.
- Understand Zenvia's mission: Research their AI solutions and customer experience focus to align your application with their goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the Business Analyst - RevOps role at Zenvia?
- This Business Analyst - RevOps position at Zenvia is a remote role. This means you can work from anywhere, offering flexibility in your daily work environment. Zenvia also offers flexible working hours.
- What are the key responsibilities of a Business Analyst - RevOps at Zenvia?
- As a Business Analyst - RevOps at Zenvia, you will be responsible for analyzing data across the entire SMB customer lifecycle. Your role involves supporting Marketing, Pre-Sales, Sales, and Customer Success teams by providing in-depth analysis, creating reports and dashboards, and ensuring high data quality to drive sustainable optimization.
- What technical skills are essential for the Business Analyst - RevOps position at Zenvia?
- Essential technical skills include strong data analysis capabilities, proficiency with data visualization tools like Looker Studio and Metabase, and experience with tool integrations such as Zapier and Make. A solid understanding of marketing business/strategy and CRM systems is also crucial.
- Does Zenvia offer benefits for remote employees applying for the Business Analyst - RevOps role?
- Yes, Zenvia offers comprehensive benefits through its Zenvia Care program, which includes healthcare, life insurance, flexible work hours, and a generous home office stipend. Remote employees also receive a monthly home office allowance and access to coworking spaces.
- What is Zenvia's approach to diversity and inclusion for the Business Analyst - RevOps opening?
- Zenvia is committed to diversity and inclusion, stating that all their vacancies are for everyone. They emphasize respecting and valuing individual differences and unique qualities among their employees, fostering an inclusive environment.
- What kind of data analysis is expected from the Business Analyst - RevOps at Zenvia?
- The Business Analyst - RevOps is expected to conduct in-depth analyses of each stage of the SMB customer funnel. This includes interpreting data, formulating hypotheses, testing them quantitatively, and providing actionable insights to optimize operations and strategies for Marketing, Sales, and Customer Success.
- Is prior experience in the tech/SaaS industry required for the Business Analyst - RevOps role at Zenvia?
- While experience in technology/SaaS companies is considered a plus ('Bacana se você tiver'), it is not a mandatory requirement for the Business Analyst - RevOps position. The core requirements focus on analytical skills, business strategy, and data analysis experience.