Senior Solutions Consultant
Zendesk
Job Overview
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Job Description
Job Description
At Zendesk, we’re revolutionizing Customer Experience (CX) and Employee Services (ES) with our unified Resolution Platform powered by AI, data, and cloud technologies. As a Senior Solutions Consultant, you will be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform.
What You’ll Be Doing:
- Lead technical and business discovery to assess customer challenges.
- Architect AI-driven CX and ES solutions with clear business narratives.
- Drive technical strategy through the entire sales cycle.
- Integrate secure, scalable solutions with Zendesk APIs and cloud platforms.
- Collaborate cross-functionally to influence product innovation.
- Measure impact using Zendesk analytics and AI performance metrics.
- Champion AI adoption and share thought leadership in the market.
What You Bring:
- 5+ years of presales/solutions consulting experience in SaaS or enterprise software.
- Strong knowledge of web/scripting technologies and SaaS architectures.
- Proven track record with customer pilots and proofs of concept.
- Deep understanding of AI technologies and practical applications in CX.
- Excellent analytical, communication, presentation, and writing skills.
Who You Are:
- Strategic and consultative, with a focus on measurable outcomes.
- Technically fluent with a passion for AI and automation.
- Collaborative influencer who aligns teams and builds trust.
- Customer-obsessed and an analytical storyteller.
- Innovative problem solver using technology to unlock value.
Zendesk offers a hybrid work arrangement, combining in-person interaction at our global offices with remote flexibility. In line with our commitment to diversity, equity, and inclusion, Zendesk welcomes applicants from all backgrounds.
For accessibility accommodations during the hiring process, please contact peopleandplaces@zendesk.com.
Key skills/competency
- Customer Experience
- Employee Services
- AI
- Cloud
- SaaS
- Technical Discovery
- Solution Architecture
- Data Analytics
- Collaboration
- Automation
How to Get Hired at Zendesk
- Research Zendesk's culture: Learn their mission, values, and innovations.
- Customize your resume: Highlight SaaS and AI expertise.
- Showcase technical skills: Detail relevant API and cloud projects.
- Prepare success stories: Focus on customer impact and outcomes.
- Network strategically: Connect with current employees on LinkedIn.
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