Senior Program Manager Product Development

About Zendesk

At Zendesk, we are passionate about building software that delivers the ultimate customer experience. Our products are utilized by top brands to engage customers as we lead the industry with simple yet powerful software solutions.

Role Overview

As a Senior Program Manager on our Product Development team, you will collaborate with Product Management and Engineering to define and execute the roadmap for capabilities enabling a fully integrated, scalable, and easy-to-use Customer and Employee Service solution.

Key Responsibilities

• Lead company-wide programs with broad impact across multiple departments.
• Guide teams through quarterly planning, roadmap building, and dependency alignment.
• Identify, track, and mitigate risks and issues within programs.
• Maintain regular status reporting and facilitate key meetings and ceremonies.
• Drive process improvements for clearer and simpler workflows.

What You Bring to the Role

• Experience driving programs in a software engineering organization.
• Familiarity with agile methodologies and tools like Jira, Confluence, and Trello.
• Skilled in risk identification and mitigation planning.
• Strong facilitation skills and ability to build bridges across teams.
• Experience working globally and in multi-cultural environments.

Location & Work Arrangement

This role is open to candidates physically located in Karnataka or Maharashtra and follows a hybrid work model, requiring some in-office attendance.

Key skills/competency

• Program Management
• Product Development
• Agile
• Risk Mitigation
• Roadmap Planning
• Process Improvement
• Facilitation
• Cross-functional
• Global Programs
• Hybrid Work