Senior Voice AI Agent Engineer
@ Zendesk

Hybrid
$150,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @zendesk.com
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Job Details

Overview

The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that pushes the boundaries of conversational AI. As a Senior Voice AI Agent Engineer at Zendesk, you will engineer intelligent, autonomous agents capable of understanding and interacting using human-like voice communication.

What You Will Do

You will design and develop robust, stateful, and scalable voice-first AI agents using Python. Your responsibilities include integrating real-time Speech-to-Text (STT), Text-to-Speech (TTS), and Voice Activity Detection (VAD) services, connecting with enterprise systems, and ensuring robust error handling.

  • Develop end-to-end conversational flows with reasoning and planning.
  • Integrate third-party APIs and enterprise databases.
  • Establish evaluation metrics and improve system performance.
  • Collaborate with product managers, ML Scientists, and engineers.

Requirements

Proven experience in LLM-Oriented System Design and Voice AI expertise is essential. You should have a strong background in building low-latency, streaming voice applications with Python and FastAPI, and familiarity with multi-agent systems and integration of STT/TTS services. Experience with API integrations, CI/CD, and cloud deployments is required.

Nice-to-have

An advanced degree in Computer Science or related fields, background in conversational UX, and experience with real-time streaming architectures are advantageous.

About Zendesk

Zendesk builds software for better customer relationships, empowering organizations with flexible, easy-to-use products used by over 100,000 customer accounts globally. Headquartered in San Francisco, Zendesk values innovation, collaboration, and diversity.

Hybrid Work Arrangement

This role follows a hybrid work model with a mix of in-office and remote work. Specific in-office schedules will be determined by the hiring manager.

Key skills/competency

  • Voice AI
  • Conversational AI
  • Python
  • Real-time
  • STT
  • TTS
  • FastAPI
  • Multi-Agent
  • Evaluation
  • CI/CD
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How to Get Hired at Zendesk

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant Voice AI expertise.
  • Research Zendesk culture: Review company mission and products.
  • Practice technical interviews: Focus on real-time AI systems.
  • Emphasize Python skills: Detail projects and integrations.

📝 Interview Preparation Advice

Technical Preparation

Review real-time audio streaming and low-latency programming.
Practice Python coding and FastAPI projects.
Study STT/TTS API integration techniques.
Understand cloud deployment and CI/CD pipelines.

Behavioral Questions

Describe teamwork in cross-functional projects.
Explain handling technical communication challenges.
Share conflict resolution examples in development.
Discuss adapting to new technology trends.

Frequently Asked Questions