Product Design Intern

Product Design Intern at Zendesk

Zendesk is seeking a motivated Product Design Intern to join our dynamic team. This internship offers a unique opportunity to collaborate with a global team of designers, product managers, and engineers, contributing to the creation of intuitive customer experiences.

Key Responsibilities

You will engage in real product work, including:

• Researching user needs to inform design decisions.
• Designing user flows and interfaces that are both functional and aesthetically pleasing.
• Prototyping innovative solutions to complex problems.
• Testing design concepts with users to gather feedback and iterate.

About the Role

Zendesk embraces a culture of rapid prototyping, experimentation, and a high standard of design craft. The ideal candidate is curious, passionate about user-centered problem-solving, proactive, and eager to learn about building great products. You should excel at transforming complex challenges into simple, elegant designs, actively seeking feedback for continuous improvement, and being an expert listener. You will be encouraged to reach out to colleagues, leverage their expertise, and take ownership to create exceptional user experiences.

Diversity, Equity, and Inclusion

At Zendesk, diversity, equity, and inclusion are fundamental values. We are committed to building a culture where everyone feels valued and belongs. Our Employee Communities play a crucial role in fostering a supportive work environment.

Internship Focus Areas

During your internship, you will develop key skills essential for a successful Product Designer, including:

• Designing user-centered solutions based on research and usability principles.
• Translating complex problems into clear and intuitive user experiences.
• Rapidly prototyping design concepts at various fidelity levels.
• Collaborating effectively with cross-functional teammates worldwide.
• Working within an agile framework with consistent feedback and iteration.
• Articulating and defending design decisions while incorporating feedback.
• Presenting your work to the team and cross-functional partners.
• Engaging with a diverse, international team of professionals.

Team and Growth Opportunities

You will join a fast-paced, collaborative team working on projects that impact millions of users. This role provides opportunities for mentorship from experienced colleagues and insights into the operations of leading design teams.

Work Arrangement

This role operates on a hybrid model, requiring 2-3 days per week in the office to foster connection, collaboration, learning, and celebration. While much collaboration occurs via Zoom, in-office presence is key to a rich onsite experience.

Requirements

• Currently enrolled in a degree program in Design, HCI, UX, Psychology, or a related field, with an expected graduation by 2027.
• A strong portfolio showcasing design thinking, problem-solving abilities, and visual communication skills.
• Familiarity with design tools like Figma.
• Experience or familiarity with incorporating AI into your design workflow (e.g., AI-assisted prototyping).
• Must be authorized to work in the specified location.

Compensation and Benefits

The annualized base salary range for this position in Poland is zł98,280.00-zł98,280.00. The final offer will be determined by factors such as capabilities, experience, and other relevant criteria. This role may also be eligible for bonuses, benefits, and incentives.

About Zendesk

Zendesk provides software that simplifies customer service, powering billions of conversations for well-known brands. We are dedicated to offering a fulfilling and inclusive employee experience through our hybrid work model, which balances in-office collaboration with remote flexibility.

Equal Opportunity Employer

Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion. We consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic. We are an AA/EEO/Veterans/Disabled employer.

Reasonable Accommodations

Zendesk provides reasonable accommodations for applicants with disabilities. If you require accommodation during the application process, please contact peopleandplaces@zendesk.com.

Key skills/competency

Product Design Intern, User Research, UI Design, UX Design, Prototyping, Figma, Design Thinking, User-Centered Design, Agile Methodologies, Cross-functional Collaboration.