Engineering Manager AI Agents

Overview

As an Engineering Manager in our AI Agents organization at Zendesk, you will lead and grow a team of talented engineers shaping the way clients design, onboard, and scale conversational experiences. Your team drives innovations from self-service onboarding to next-generation voice agents, impacting the customer journey from presales to Go Live.

Responsibilities

• Lead a cross-functional team of 6-8 engineers.
• Foster a culture of continuous improvement and collaboration.
• Empower teams through coaching, mentorship, and skill development.
• Ensure delivery, quality, and best practices in product development.
• Collaborate with product managers, engineers, and stakeholders.

Requirements

• Strong technical background with experience in complex architectures.
• Proven track record in managing and motivating engineering teams.
• Experience with scaling teams and leading through change.
• Excellent communication skills and stakeholder engagement.
• Commitment to quality and iterative development practices.

About Zendesk

Zendesk builds software for better customer relationships. With over 100,000 paid customer accounts worldwide, Zendesk offers a hybrid work arrangement with a blend of in-office and remote work. Their commitment to diversity, equity, and inclusion is evident throughout the company culture.

Key Skills/Competency

• engineering
• AI
• leadership
• team management
• integration
• automation
• innovation
• collaboration
• mentorship
• quality assurance