Associate Solutions Consultant

Associate Solutions Consultant

As an Associate Solutions Consultant, you’ll support our global sales team by providing technical and functional support on their key opportunities. Whether this is a large Enterprise Account looking to make a small investment, or a full solution for an SMB customer, your role will be to provide the technical support to rapidly understand their requirements and demonstrate how Zendesk will meet them.

Your mission is to ensure product selection. You must be both sales focused and technically savvy. You’ll be the technical bridge between our Sales team and their prospects. This will involve you supporting the technical relationship with our prospects to drive customer satisfaction by managing and delivering technical information, via remote calls and video conferences.

What You Have

• 2-5 years of related experience and if not direct exposure, at least an appetite for presales.
• Excellent interpersonal, communication, persuasion, presentation, and writing skills.
• Bilingual proficiency in English and one of: German, French, Spanish, or Italian.
• Problem-solving skills, including the ability to meet a business requirement with a technical solution.
• Willingness to work in a fast-paced, results-driven environment with a can-do and proactive attitude.
• Obvious passion and people skills.

Even better if you also have...

• Proficiency with AI tools such as LLMs and agents.
• Experience working in or with Call Centers, including an understanding of key metrics and best practices.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Key skills/competency

• Solutions Consulting
• Technical Support
• Sales Support
• Product Demonstration
• Customer Requirements
• Pre-sales
• Communication Skills
• Problem-Solving
• AI Tools
• Customer Service