Agentic AI Strategist
Zendesk
Job Overview
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Job Description
About the Job
Zendesk is looking for a Lead AI Strategist to join our elite Forward Deployed Engineering team. This is a "Proof of Value" mission where you will build and deploy live AI pilots for strategic global customers, proving ROI before contract signing. You will bridge the gap between Sales strategy and Product reality by building scrappy, high-impact AI agents in real-world scenarios.
Who We're Looking For
You are a Scrappy Technical Operator comfortable with APIs and systems architecture. You thrive in startup-speed environments and lead customers from traditional support to Agentic AI.
What You’ll Be Doing
- Own the Pilot Lifecycle: Lead discovery, scoping, and delivery for strategic pilots.
- Hands-on Building: Configure Zendesk AI Agents and Copilots and troubleshoot integrations.
- De-Risk the Deal: Align technical pilots with business outcomes to accelerate signatures.
- Consultative Leadership: Manage executive stakeholders and provide AI Readiness guidance.
- Product Feedback: Interface with Engineering to flag feature gaps and influence the AI roadmap.
Basic Qualifications
- 5+ years in Enterprise SaaS (Consulting, Implementation, or Solutions Architecture).
- Technical Literacy: Proficient with APIs, Webhooks, and basic scripting/troubleshooting.
- CX Expert: Deep knowledge of Customer Experience operations and support workflows.
- Fluent English: Strong storytelling skills for C-suite stakeholders.
Preferred Qualifications
- Zendesk Power-User: Advanced knowledge of Zendesk support products.
- AI/RPA Interest: Experience in Cognitive Automation or LLM prompting.
- Regional Experience: Familiarity with APAC enterprise markets.
Work Arrangement
This is a hybrid role requiring part-time onsite attendance at the local office, with flexibility to work remotely part of the week. The in-office schedule is determined by the hiring manager.
The Intelligent Heart Of Customer Experience
Zendesk software powers billions of conversations worldwide, bringing calm to customer service chaos. Zendesk values diversity, equity, and inclusion and is committed to transparency and fairness. Reasonable accommodations are available for applicants with disabilities.
Key skills/competency
- Agentic AI Strategist
- Enterprise SaaS
- APIs
- Systems Architecture
- Customer Experience
- Technical Leadership
- Proof of Value
- Zendesk
- AI Agents
- Consulting
How to Get Hired at Zendesk
- Research Zendesk's culture: Study their mission, values, and tech news.
- Customize your resume: Highlight Enterprise SaaS and API experience.
- Prepare examples: Demonstrate pilot lifecycle and stakeholder management.
- Practice technical storytelling: Articulate value to C-suite executives.
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