Account Manager

About Zencity

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

The Role: Account Manager

As an Account Manager, you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers.

Responsibilities

• Strategic Relationship Management: Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
• Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
• Commercial Ownership: Lead renewal discussions, including pricing and contract terms.
• Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
• Growth Conversations: Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers.
• Ensure account roadmaps align with customers’ strategic initiatives.
• Internal Coordination: Collaborate with Enablement and, CS, teams to ensure cohesive account management.
• Act as the internal voice of the customer, communicating needs and plans to stakeholders.

Requirements

• 3+ years of experience in account management in the SaaS industry.
• Experience with complex sales cycles is required. A focus on GovTech industry is preferred but not required.
• Demonstrated ability to manage a customer portfolio with top CS methodologies.
• Proven success in contract renewals, upselling, and cross-selling.
• Strong strategic planning and account mapping skills.
• Excellent interpersonal, negotiation, and presentation abilities.
• Experience with CRM tools (e.g., Salesforce), sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.

We are accepting applicants working in the following states (EST time zone): Connecticut, Delaware, Georgia, Maine, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, and Virginia.

Key skills/competency

Account Management, SaaS, Strategic Relationships, Customer Retention, Upselling, Cross-selling, Negotiation, Sales, CRM, Business Development.