Product Manager AI

About Zelis

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview: Product Manager, AI

Our enterprise Data and Technology team at Zelis is seeking a driven and analytical AI Product Manager to join our technical product team. As an AI Product Manager, you will be responsible for the product lifecycle of new AI solutions and use cases in close collaboration with data science and engineering leads through definition of business requirements, coordination with various technical and non-technical teams, and facilitation of a robust pipeline for the application of AI. Together with other product managers, you’ll be responsible for delivering on our product roadmap to support the current and future needs of the business. We are looking for someone passionate about data, AI, and analytics with strong product management experience to join our growing technical product team.

Responsibilities

• Become an expert in your product areas, acting as the go to person for other stakeholders before speaking to the technical data science and software engineering teams.
• Collaborate with software engineers, data engineers, data scientists and other product teams to scope new or refine existing AI solutions that increase business value, adoption, and user engagement.
• Lead discussions with BU stakeholders to identify business process and underlying needs. Draft clear and concise business requirements and technical product documentation.
• Interface with internal to Zelis engineering and product teams to manage the intake process for new requests.
• Understand how your product areas link into the wider roadmap and be able to highlight both dependencies and opportunities for growth.
• Define key performance indicators to evaluate product.
• Be the voice of the customer in technical discussions and facilitate the relationship between the application teams and technical data teams for your product areas.
• Work with cross-functional teams and various stakeholders, including engineering, architecture, operations, product, marketing, partnerships, and customer success.
• Collaborate with technical product analysts to support engineering teams through the delivery lifecycle.
• Understand the implications of AI products to the healthcare industry, and be able to tell the story of how an individual receiving care maps to the problem you are solving.

Experience

• 3+ years of technical product management with demonstrated ability to define product scope and deliver alongside technical teams.
• Strong understanding of and experience with Data Science, ML, GenAI, and Data Analytics concepts and other data/product tools such as SQL, Python, R, Spark, AWS, Azure, and Snowflake.
• An ability to listen to diverse audiences, identify requirements, gaps and barriers, and translate needs into AI and analytics solutions.
• Understanding and experience with machine learning, data engineering, and software engineering.
• Technical depth that enables you to drive discussions about design of AI solutions (including GenAI), machine learning models, ETLs, AI infrastructure.
• Possess strong communication skills, including experience being an active and expert listener, with clear verbal communication as well as explicit and mindful written communication skills.
• Well-versed in Agile frameworks and product tools such as Jira and Confluence.
• Experience guiding teams through the AI lifecycle, including collecting and collating use cases and managing intake processes for new AI use cases.
• Open to candidates with either B2B or B2C experience and outside the healthcare industry; critical to success in this role is being intellectually curious, a self-starter, and experience building AI products.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Key skills/competency

• AI Product Manager
• Data Science
• Machine Learning
• Generative AI (GenAI)
• Data Analytics
• Product Lifecycle Management
• Agile Methodologies
• Stakeholder Management
• Business Requirements Gathering
• Technical Documentation