Teamlead Back Office Operations

About ZEISS Corporate Research and Technology (CRT)

ZEISS Corporate Research and Technology (CRT) supports business divisions with technology developments aligned with product roadmaps and contributes to innovative product creation. Furthermore, CRT assists business units in identifying future relevant technologies for both individual divisions and the broader ZEISS Group.

To achieve this mission, effective and efficient business operations are paramount to provide optimal administrative and procedural support to our employees, managers, and projects.

Your Role as Teamlead Back Office Operations

In this role, you will be responsible for professionally and disciplinarily leading a team of approximately 8 persons.

• You will develop team members according to requirements, fostering collegial collaboration within your team, across CRT, and with other ZEISS departments.
• You will ensure the proper operation and continuous development of CRT's administrative business processes, necessary competencies, methods, and tools, particularly considering current AI advancements and the emerging deployment of agentic automation.
• You will orchestrate collaboration between various locations and departments to ensure cohesive and streamlined operations.
• You will develop and implement strategies to enhance administrative operations and drive excellence, aligning with CRT's mission and requirements.

Your Profile

To succeed as a Teamlead Back Office Operations, you should possess the following qualifications:

• A bachelor's degree in Business Administration, Operations Management, or a related field, or a similar educational background.
• At least 5 years of professional experience in administrative operations, back-office environments, as a senior executive assistant, or in similar functions.
• Proven leadership skills, acquired through initial experience in managing or steering diverse teams and/or projects.
• First-hand experience with the use and integration of AI-based tools in administrative tasks and business processes.
• A pragmatic and results-oriented approach, combined with strong analytical and organizational skills, ideally complemented by experience in process development.
• An affinity for modern IT technologies, including familiarity with SAP software suite.
• Very good spoken and written communication skills in both German and English, with the ability to structure and convey complex information clearly.
• A very reliable and structured working style, complemented by strong interpersonal skills and a cohesive team spirit.

Key skills/competency

• Operations Management
• Team Leadership
• Process Development
• AI Integration
• Administrative Support
• SAP Software
• Business Administration
• Strategic Planning
• Cross-functional Collaboration
• Project Steering