Assistant Store Manager

Assistant Store Manager at Zegna

At Zegna, the talents and passion of our people are the pillars of our success. We are looking for an impressive Assistant Store Manager for our new Store in Capri to contribute to our proud legacy and help shape our vibrant future.

The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

As an Assistant Store Manager, you’ll be the Store Manager’s second-in-command, helping to achieve business objectives, building solid relationships with Zegna customers, and promoting the values and ambitions of the brand.

Your Daily Responsibilities

• Strive to achieve individual daily, weekly, monthly, and yearly sales and KPIs.
• Offer support to the Store Manager by supervising the staff, providing feedback, drafting effective staff schedules, and ensuring optimal productivity.
• Foster marketing initiatives through collaboration with the Store Manager and local Marketing and CRM.
• Champion, deliver, and monitor a customer-centric culture.
• Identify training and development needs and spend time with the store team providing coaching and training.
• Support the Store Manager in recruiting and onboarding top talent.
• Keep the team motivated and engaged by establishing a culture of teamwork and high performance, and proactively assist them with problems they may be facing.
• Work with the Store Manager to provide effective feedback on products and collections and stay updated on stock situation, consolidation, and transfers.
• Assist with the implementation and maintenance of the design and display guidelines from Visual Merchandising to maximize the store’s appeal.
• Ensure the team’s appearance and attitude, the store experience, and all operational activities adhere to the Company Guidelines and the Zegna Code of Ethics.
• Alongside the Store Manager, implement Health & Safety regulations and supervise the attendance of the store team at H&S training courses.
• Promote the usage of digital services to increase business opportunities and improve customer service.

What We're Looking For

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone who:

• Is a dynamic in-store sales-person and inspiring team leader.
• Has a love for business and is entrepreneurially-minded.
• Demonstrates strong people-skills and an intuitive sense of hospitality.
• Is performance-driven and goal-oriented, paying close attention to detail.
• Has at least 5 years of experience in the hospitality or luxury industry.

About Zegna

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep-to-shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Key skills/competency

• Retail Leadership
• Sales Management
• Customer Service
• KPI Achievement
• Team Coaching
• Staff Scheduling
• Visual Merchandising
• Inventory Management
• Client Relationship Management (CRM)
• Luxury Industry Expertise