Sr Product Manager - Tech, FaST (Fashion Subsidiary Tech)
Zappos · New York, United States
- On site
- Full-time
- $166,300 / year
- New York, United States
Job highlights
- Owns post-purchase experience for fashion subsidiaries.
- Drives product strategy and execution.
- Collaborates with engineering and business teams.
- Leverages data for decision-making.
- Fosters inclusive team culture.
About the role
About the Role
The Post Purchase PM-T owns the path for Fulfillment, Returns, and Customer Service for Amazon's Fashion subsidiaries (Shopbop and Zappos). The position requires working closely with customers, stakeholders, business, and operations teams to understand needs and motivations for critical projects, then having high influence on engineering to ensure we are building in a way that not only satisfies project needs but sets us up for the future.
This position requires Think Big, Ownership, and Customer Obsession, combined with an ability to Deliver Results. The successful candidate will demonstrate strong data-driven analytical skills, embrace experimentation, and communicate effectively across teams from business to tech to operations teams within our fulfillment centers, consistently delivering results through operational excellence.
Key Job Responsibilities
- Oversee the complete product lifecycle from strategic planning through tactical execution
- Craft executive communications and present regularly to cross-functional leaders
- Establish and align on the vision, product strategy, and roadmap that builds upon our current shopping experiences and supporting tools
- Cultivate and leverage partnerships across Amazon's technology community
- Define clear, measurable product goals with regular assessment cadence
About The Team
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes, we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Key skills/competency
- Product Lifecycle Management
- Roadmap Strategy
- Feature Delivery
- Technical Product Management
- Customer Advocacy
- Data-Driven Analytics
- Cross-functional Communication
- Engineering Collaboration
- Strategic Planning
- Operational Excellence
Skills & topics
- Product Manager
- Tech
- Post-Purchase
- Fulfillment
- Returns
- Customer Service
- Roadmap Strategy
- Product Lifecycle
- Data-Driven
- Amazon
- Zappos
- Shopbop
- Fashion Tech
How to get hired
- Tailor your resume: Highlight experience in product lifecycle, roadmap strategy, and technical product management.
- Showcase analytical skills: Emphasize data-driven decision-making and experience with tools like Tableau.
- Demonstrate customer focus: Provide examples of advocating for customer needs in prioritization.
- Prepare for interviews: Be ready to discuss your experience with feature delivery and engineering collaboration.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Senior Product Manager Tech role at Zappos?
- The Senior Product Manager Tech at Zappos focuses on owning the post-purchase experience, including fulfillment, returns, and customer service for Amazon's fashion subsidiaries like Shopbop and Zappos.
- What are the core competencies required for this Senior Product Manager Tech position at Zappos?
- This role requires strong 'Think Big', 'Ownership', and 'Customer Obsession' principles, coupled with data-driven analytical skills, experimentation, and effective cross-functional communication.
- What level of technical experience is expected for the Senior Product Manager Tech at Zappos?
- Candidates should have experience managing technical products or online services and contributing to engineering discussions around technology decisions and strategy.
- Does Zappos encourage a specific work culture for their Senior Product Manager Tech roles?
- Yes, Zappos emphasizes an inclusive and welcoming culture, seeking teammates who are enthusiastic, empathetic, curious, motivated, and reliable to help amplify this positive environment.
- What kind of analytical tools experience is preferred for the Senior Product Manager Tech at Zappos?
- Experience with analytical tools such as Tableau, Qlikview, or QuickSight is preferred for this Senior Product Manager Tech role at Zappos.
- How does Zappos handle accommodations for applicants with disabilities for the Senior Product Manager Tech role?
- Zappos provides resources for workplace accommodations for individuals with disabilities during the application and hiring process. Visit amazon.jobs/content/en/how-we-hire/accommodations for more information.
- What is the salary range for the Senior Product Manager Tech role at Zappos in New York?
- The base salary range for the Senior Product Manager Tech position in New York is $166,300.00 - $225,000.00 USD annually, with additional compensation in sign-on payments and RSUs.
- What are the benefits offered to a Senior Product Manager Tech at Zappos?
- Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave for its employees.