Zappos Digital Analyst , Zappos
Zappos · Madison, WI
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- On site
- Full-time
- $100,000 / year
- Madison, WI
Job highlights
- Analyze ecommerce data for Zappos business.
- Develop reports and dashboards for insights.
- Collaborate with business and tech teams.
- Utilize Excel, SQL, and Tableau skills.
- Onsite role in Madison, WI or New York.
About the role
Ecommerce Analyst at Zappos
Zappos is seeking an analytical professional to join their team as an Ecommerce Analyst. This role is crucial for supporting business analysis and reporting initiatives. You will collaborate with various teams to develop insightful reports, create dynamic dashboards, and deliver actionable insights that drive business decisions. A strong understanding of ecommerce Key Performance Indicators (KPIs), customer journeys, and web analytics is essential. The ability to integrate and compare data from multiple internal platforms is a key requirement.
The ideal candidate possesses a passion for leveraging data to solve complex, dynamic, and often ambiguously defined business questions. This is a full-time, 100% onsite position located in either Madison, WI or New York.
Key Job Responsibilities
- Maintain and enhance ongoing reporting capabilities to address ad-hoc business inquiries.
- Collaborate with internal stakeholders to gather requirements and develop custom dashboards, reports, and data segments.
- Prepare and present weekly reports detailing business drivers and emerging opportunities across web and app platforms.
- Analyze raw datasets, performing deep dives into site data and customer journey patterns.
- Conduct quantitative analyses, ranging from answering specific questions to formulating strategic insights for large-scale initiatives, determining necessary data.
- Educate and empower stakeholders with analytical tools and methodologies to navigate and solve evolving business challenges.
- Promote standardized reporting practices and cultivate a data-driven analytical culture across all teams.
- Scale analytic capabilities by troubleshooting data issues, leading improvement initiatives, and encouraging the adoption of analytics tools.
- Identify opportunities and partner with cross-functional business and technology teams to implement effective solutions.
- Champion data integrity by identifying data discrepancies and contributing to data hygiene efforts.
Basic Qualifications
- Over 5 years of experience with Excel, including VBA, pivot tables, array functions, and Power Pivots.
- Over 5 years of experience with data visualization tools such as Tableau.
- 3+ years of experience in business or financial analysis.
- Bachelor's degree or equivalent practical experience.
- Demonstrated experience in defining requirements and using data/metrics to derive business insights.
- Experience with SQL.
- Proven ability to make data-driven business recommendations and influence stakeholders.
- Experience leading analysis, customer segmentation, and/or product behavior analysis.
Preferred Qualifications
- Experience in the e-commerce or retail industries.
- Proficiency in using generative AI tools to improve workflow efficiency, including effective prompting and evaluation techniques.
- Ability to identify opportunities for generative AI to enhance products, workflows, or customer experiences.
Equal Opportunity Employer Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation & Benefits
The base salary range for this position is $74,300.00 - $130,100.00 USD annually. Your Zappos package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined by factors including experience, qualifications, and location. Zappos also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Key skills/competency
- Ecommerce Analytics
- Data Visualization
- SQL
- Excel (VBA, Pivot Tables, Power Pivots)
- Business Analysis
- Customer Journey Analysis
- Reporting
- Dashboard Creation
- Stakeholder Management
- Generative AI
Skills & topics
- Ecommerce Analyst
- Data Analysis
- Reporting
- Business Intelligence
- SQL
- Tableau
- Excel
- VBA
- Customer Journey
- Web Analytics
- Retail Analytics
- Zappos Careers
How to get hired
- Customize your resume: Highlight your Excel, SQL, Tableau, and data analysis experience, tailoring it to the Ecommerce Analyst role.
- Showcase your ecommerce knowledge: Emphasize any experience with e-commerce KPIs, customer journeys, and web analytics.
- Prepare for technical questions: Be ready to discuss your experience with data analysis, reporting, dashboard creation, and influencing stakeholders.
- Demonstrate problem-solving skills: Highlight your ability to tackle complex, data-driven business questions and provide actionable insights.
- Express passion for data: Convey your enthusiasm for using data to solve business challenges and improve customer experiences.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Ecommerce Analyst at Zappos?
- The Ecommerce Analyst at Zappos will focus on business analysis and reporting. Key responsibilities include creating reports, developing dashboards, delivering actionable insights, analyzing raw data sets, and understanding customer journeys. You'll also collaborate with stakeholders to define requirements and evangelize consistent reporting practices.
- What technical skills are essential for the Ecommerce Analyst role at Zappos?
- Essential technical skills include extensive experience with Excel (including VBA, pivot tables, array functions, Power Pivots), proficiency in data visualization tools like Tableau, and experience with SQL. A Bachelor's degree or equivalent experience is also required, along with a proven ability to derive business insights from data.
- Does Zappos offer remote work for the Ecommerce Analyst position?
- No, this Ecommerce Analyst position is 100% onsite. Candidates must be willing to work in the office in either Madison, WI or New York.
- What experience is preferred for the Ecommerce Analyst role at Zappos?
- Preferred qualifications include experience within the e-commerce or retail fields. Additionally, Zappos values candidates who have experience using generative AI tools to enhance workflow efficiency and are willing to learn effective prompting and evaluation practices.
- How does Zappos approach the hiring process for an Ecommerce Analyst?
- While specific details can vary, Zappos typically looks for candidates with strong analytical skills, a passion for data, and the ability to translate data into business insights. Be prepared to discuss your technical expertise, problem-solving approaches, and how you've influenced stakeholders with data-driven recommendations.
- What is the salary range for an Ecommerce Analyst at Zappos?
- The base salary range for this position is between $74,300.00 and $130,100.00 USD annually. The final compensation will depend on factors such as your experience, qualifications, and location. The total compensation package may also include sign-on bonuses and stock units.
- Can I apply for the Ecommerce Analyst role at Zappos if I have a disability?
- Yes, Zappos is an equal opportunity employer and is committed to providing workplace accommodations for individuals with disabilities. Information on how to request an accommodation during the application and hiring process can be found on the Amazon Jobs website.