Sales Assist Representative

Sales Assist Representative at Zapier

At Zapier, we build and use automation every day to make work more efficient, creative, and human. We encourage the responsible and transparent use of AI tools during our hiring process, and you can review our guidance on how to collaborate with AI during Zapier’s Hiring Process.

Job Posted: 1/2/2026

Location: India

About Zapier's Sales Assist Motion

We’re looking for a new Sales Assist Representative to join the Sales Assist Motion at Zapier. Zapier’s mission is to make everyone more productive at work. We seek individuals with a genuine passion for sales, a desire to continually learn, and the drive to achieve excellence. Zapier has empowered millions to build businesses through automation. The Sales Assist group serves customers evaluating and buying Zapier’s offers through a high-velocity sales motion, primarily via live chat conversations through Zendesk and some inbound demos over Zoom. We inspire deep automation use-cases and address procurement questions, ultimately aiming to remove friction from the purchase and adoption process by qualifying or converting leads.

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

Learn more about Zapier: Our Commitment to Applicants, Culture and Values at Zapier, Zapier Guide to Remote Work, Zapier Code of Conduct, Diversity and Inclusivity at Zapier.

About You

• You are located in India and able to work within the hours of ~9:00 pm - 7:00 am IST.
• You have 4+ years of experience, with a track record as a solutions engineer, technical account manager transitioning to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales Go-To-Market strategies, and exposure to international markets.
• You are able to work a high-velocity sales queue for prolonged periods of time in your day (Live Chat).
• You are naturally curious about AI and regularly experiment with different AI tools to drive efficiency in your day-to-day work or personal life.
• You’re experimental and have the ability to test out ideas rapidly and contribute to multiple sales projects.
• You’re comfortable getting into the technicalities of our product, API offerings, and curious about building solutions with these tools.
• You are self-managing and have a high degree of agency to manage your calendar, pipeline, and hit quotas.
• You are an effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension is required.
• You’ve used AI tooling for work or personal use—or you are willing to dive in and learn fast. You explore new tools, workflows, and ideas to make things more efficient, and are eager to deepen your understanding of AI and use it regularly.

Things You’ll Do

As a Sales Assist Representative, you will have 3 main responsibilities:

• Showcase Zapier as a potential solution for teams and businesses through multiple mediums: On a daily basis, most of your time will be on live chat (4+ hours) with customers through Zendesk. The rest will be split between calls and emails. You’ll lead virtual demos to model a wide range of use-cases where Zapier can help drive ROI for our customers. You’ll educate users on use-cases to inspire more ways they can automate within their business, leading them from interest, to learning more about our product, to purchase. Success here is measured by your ability to qualify leads for other teams and convert customers yourself.
• Create a Sales Pipeline for multiple motions: Through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
• Maintain feedback loops back into the rest of the organization: Identifying learnings from your customer demos and passing them along as a feedback loop is critical. This involves tagging call recordings with product feedback opportunities or identifying areas where improved collateral may have accelerated the sales process. You’ll need to be excellent at written communication.

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees.

How To Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. We ask that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process, helping us get to know you and your skillset better. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit. Throughout the process, we strive to never go more than seven days without letting you know the status of your application. If you ever have questions, just ask your recruiter!

Zapier is an equal-opportunity employer, committed to diversity, inclusion, belonging, and equity. Our code of conduct guides our company values, and we celebrate our differences. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and adheres to all applicable data privacy laws. Review our privacy policy here.

Zapier is committed to inclusion. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Key skills/competency

• Sales
• Automation
• AI
• Zendesk
• Live Chat
• SaaS
• Technical Acumen
• Communication
• Cross-functional Collaboration
• Lead Qualification