Technical Support Specialist

@ YipitData

About YipitData

YipitData is a leading market research and analytics firm that raised $475M from The Carlyle Group with a valuation over $1B. Our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Operating globally with offices across the US, APAC, and India, our people-centric culture emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData

At YipitData, your work makes an impact from day one. You are empowered to lead projects, accelerate your growth, and drive business outcomes through clear ownership and rapid learning.

Role Overview: Technical Support Specialist

This role supports the Signals web app for enterprise customers by triaging and resolving product issues and turning customer insights into actionable improvements. You will collaborate with cross-functional teams in product, application, and data engineering.

• Monitor tickets via Intercom and Jira.
• Reproduce and debug issues using dev tools and SQL.
• Maintain entitlements and ensure account hygiene.
• Run data quality checks after monthly updates.
• Document runbooks and update knowledge base articles.

Detailed Responsibilities

• Frontline triage and resolution of issues.
• Use browser dev tools, logs and basic SQL for debugging.
• Verify account settings and manage entitlements.
• Conduct smoke tests and validate key metrics.
• Monitor dashboards and escalate incidents appropriately.
• Create and update user-facing help content and runbooks.
• Participate in UAT and release readiness for new features.

Key Skills/Competency

• Product Support
• Troubleshooting
• SQL
• Web Applications
• Intercom
• Jira
• Dev Tools
• Data Quality
• Incident Response
• Knowledge Base