Client Support Specialist
@ YipitData

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX****** @yipitdata.com
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Job Details

About YipitData

YipitData is the leading market research and analytics firm focusing on the disruptive economy. With over $475M raised from The Carlyle Group and a valuation of over $1B, our proprietary technology analyzes billions of alternative data points. Our teams transform raw data into strategic intelligence for investment funds and Fortune 500 companies.

Our Culture & Work Environment

You will join a high-impact, people-centric culture recognized by Inc. as a Best Workplace. At YipitData, ownership, rapid growth, and merit-based advancement are at the core of our work environment.

About the Role: Client Support Specialist

This role is designed for a junior professional to keep our Signals web app reliable for enterprise customers. You will manage inbound support tickets, troubleshoot issues using browser developer tools and basic SQL, ensure proper entitlements, run smoke tests, and contribute to documentation and product improvement projects.

Your Responsibilities

  • Monitor and triage inbound support tickets (Intercom/Jira).
  • Reproduce, debug, and resolve issues using dev tools and simple SQL.
  • Verify account settings and manage entitlement issues.
  • Conduct data quality checks following monthly updates.
  • Document support processes and contribute to knowledge base articles.

Skills and Qualifications

  • 0–2 years experience in product support or technical support.
  • Working knowledge of web apps, HTTP/REST, and JSON.
  • Basic SQL skills and comfort reading logs.
  • Familiarity with ticketing systems such as Intercom and Jira.
  • Strong customer empathy and clear written communication.

Additional Plus

Experience with financial or analytics products, light scripting (Python/JS) for workflow automation, and ability to communicate analytics with non-technical audiences.

Compensation & Benefits

The anticipated annual on-target earnings range from approximately $115K to $130K. In addition to competitive salary, YipitData offers flexible work hours, generous benefits including 401K match, parental leave, wellness budget, learning reimbursement, and more.

Work Arrangement

This role is remote-friendly within the United States. You may work from NYC, one of our hubs (Austin, Miami, Denver, Mountain View, Seattle), or another US location. Please note, income may be subject to New York State tax withholding depending on your remote location.

Key skills/competency

  • Product Support
  • Technical Troubleshooting
  • Customer Service
  • Web Applications
  • SQL
  • Intercom/Jira
  • Data Analysis
  • Debugging
  • Documentation
  • Communication
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How to Get Hired at YipitData

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and support skills.
  • Showcase troubleshooting: Emphasize SQL and web app experience.
  • Research YipitData: Understand their disruptive analytics approach.
  • Prepare for behavioral questions: Demonstrate customer empathy and clarity.

📝 Interview Preparation Advice

Technical Preparation

Review browser dev tools and HTTP fundamentals.
Practice basic SQL queries and log reading.
Familiarize yourself with Intercom and Jira systems.
Test troubleshooting steps on a sample web app.

Behavioral Questions

Describe handling a high-pressure support call.
Explain a time you solved a complex issue.
Discuss managing conflicting customer priorities.
Share how you document and follow up issues.

Frequently Asked Questions