IT Client Technologies Administrator 2
@ Yale University

New Haven, CT
$90,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXXX******* @yale.edu
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Job Details

Overview

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of New Haven or a newcomer, your talents and contributions are welcome. Discover your opportunities at Yale!

Salary Range

$71,300 - $106,925 annually.

Job Responsibilities

The IT Client Technologies Administrator 2, supporting FAS and SEAS, is responsible for on-site administration and support for domain specific applications and computational hardware and software used in faculty research. These include desktops, laptops, server class computers, storage arrays, and tape backup libraries in laboratory and workgroup environments.

  • Coordinate service with IT professionals from other units.
  • Prepare documentation including procedural, planning, and informational materials.
  • Coordinate new AI application projects across FAS, SEAS, and ITS.
  • Provide installation, consultation, troubleshooting, user assistance, and training.
  • Resolve routine to moderately complex end-user issues and escalate when necessary.
  • Install and configure software for network connectivity, backups, and server access.

Required Education and Experience

Bachelor's Degree and two years of experience or equivalent education and experience.

Additional Information

This is a full time staff position. The work location is at 12 Hillhouse Avenue, New Haven, Connecticut. A background check, including possible motor vehicle, DOT certification, drug testing, and credit checks, is required. Certain health requirements may apply based on job responsibilities.

Key skills/competency

  • customer support
  • troubleshooting
  • documentation
  • domain applications
  • computational hardware
  • software installation
  • team coordination
  • AI project coordination
  • end-user training
  • policy guidance
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How to Get Hired at Yale University

🎯 Tips for Getting Hired

  • Research Yale University: Understand its mission and culture thoroughly.
  • Customize your resume: Highlight IT support and coordination skills.
  • Practice technical scenarios: Emphasize troubleshooting and documentation.
  • Prepare for behavioral questions: Align experiences with team support.

📝 Interview Preparation Advice

Technical Preparation

Review network software installation basics.
Practice troubleshooting hardware and software issues.
Understand domain-specific application setups.
Study server and backup configuration procedures.

Behavioral Questions

Describe a time you resolved a tech issue.
Explain team coordination in stressful situations.
Detail how you handle documentation challenges.
Share experience adapting to policy changes.

Frequently Asked Questions