Sr. Software Apps Engineer (Atlassian)

About Yahoo

It takes powerful technology to connect our brands and partners with an audience of hundreds of millions of people. Whether you’re looking to write mobile app code, engineer the servers behind our massive ad tech stacks, or develop algorithms to help us process trillions of data points a day, what you do here will have a huge impact on our business—and the world.

A Little About Us

At Yahoo, teams across the organization rely on the Atlassian Suite as a core platform to plan, track and deliver work. These tools sit at the center of how engineering, operations and business teams collaborate and engage with their internal customers. Our focus is to make that experience more intuitive and easier to manage at scale.

A Lot About You

We are seeking a Sr. Atlassian Engineer who can help modernize how our user base engages with the platform. The focus of this role is to enhance the user experience, strengthen standards and guardrails, and drive a shift towards greater self service.

This is a great fit for someone who enjoys blending technical depth with thoughtful design, governance, and enablement. If your focus is to help teams work smarter and not harder you’ll make a meaningful impact here.

Responsibilities

• Lead the architecture, configuration, and optimization of Jira Software, Jira Service Management (JSM), Loom, Rovo, and Confluence, ensuring a high-performance, enterprise-grade environment.
• Manage global settings, user permissions, and security schemes in a central shared management environment, ensuring strict adherence to compliance and data privacy standards.
• Design and implement AI-driven agents and workflows using Atlassian Rovo to accelerate knowledge discovery and reduce manual support overhead.
• Build scalable self service pattern templates, request types, forms and automations that enable teams to manage their own workflows.
• Proactively identify and implement AI-driven efficiencies in platform administration, replacing repetitive configuration tasks with automated scripts or AI-assisted workflows.
• Evaluate and validate AI-generated outputs from platform features to ensure accuracy, reliability, and security for the end-user base.
• Simplify workflows, configuration and establish standards that reduce complexity and prevent sprawl.
• Build advanced Jira Automations (Global and Project level) to reduce manual toil and streamline cross-functional handoffs.
• Utilize scripting (e.g., ScriptRunner) to extend Jira capabilities beyond out-of-the-box functionality.
• Evaluate Atlassian Cloud features and Marketplace apps to guide platform improvements.
• Use insights and usage trends to identify friction points and drive continuous enhancement of the Jira/JSM experience.
• Act as the "Gatekeeper of Process": Consult with business units to translate their requirements into standard, scalable solutions rather than creating one-off customizations.
• Manage and maintain Atlassian internal application code repositories within GitHub, implementing automated testing and CI/CD best practices.

Requirements

• A problem solver, self motivated and life time learner.
• Has an ownership mindset.
• 5+ years administering Atlassian Cloud software and marketplace plugins.
• Bachelor of Science college degree or equivalent work experience
• Atlassian Certified Professional (ACP).
• Experience with Atlassian Cloud Migrations.
• Experience working in a central shared services model, balancing flexibility for teams with the stability of the platform.
• Strong software development experience with hands-on expertise in one or more programming languages (e.g., Python, Java)
• Experience leveraging AI/ML-powered tools or automation to enhance workflows, improve user experience, or drive operational efficiency within enterprise platforms.
• Demonstrated proficiency in prompt engineering and interacting with LLMs (e.g., Gemini, Claude) to accelerate script development, troubleshooting, and documentation.
• Proven experience building and maintaining applications, with a focus on automated testing, and implementing metrics, monitoring, and alerting to ensure system reliability and health
• Ability to simplify complex setups and build standardized reusable patterns.
• Comfortable working in an environment focused on modernization, user experience and operational efficiency.
• Partner with cross functional teams to translate needs into clean, supportable configurations.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

Key skills/competency

• Atlassian Suite Administration
• Jira Software Configuration
• Jira Service Management (JSM)
• Confluence Management
• AI-driven Workflows
• Scripting (ScriptRunner)
• Atlassian Cloud Migrations
• Prompt Engineering
• LLM Interaction
• Scalable Self-Service Solutions