Email Deliverability Engineer
@ XM

Hybrid
$120,000
Hybrid
Full Time
Posted 23 days ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @xm.com
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Job Details

Role Overview

The Email Deliverability Engineer at XM is responsible for administrating the infrastructure that supports email deliverability including authentication protocols, sender reputation management, and performance monitoring across major email providers and platforms.

Main Responsibilities

  • Oversee key deliverability metrics such as bounce rates, deferrals, spam complaints, and engagement.
  • Troubleshoot and manage email systems across platforms including Google Workspace, Microsoft Exchange, SendGrid, Mailgun, and GetResponse.
  • Configure and audit domain authentication protocols such as SPF, DKIM, DMARC, and BIMI.
  • Set up and maintain feedback loops (FBLs) using tools like Google Postmaster Tools and MxToolbox.
  • Monitor and maintain healthy IP and domain reputations and manage blacklists or throttling issues.
  • Partner with Marketing, Development, and Product teams to optimize email content and deliverability strategies.
  • Create documentation, process guides and maintain troubleshooting runbooks.
  • Stay current with global email regulations and emerging deliverability trends.

Main Requirements

  • BSc/MSc in Information Technology or related field.
  • 1+ year experience in email systems engineering or similar roles.
  • Solid understanding of email protocols (SMTP, IMAP, POP) and DNS configurations.
  • Experience with ESP platforms such as SendGrid and Mailgun.
  • Familiarity with diagnostic tools like MxToolbox and Google Postmaster Tools.
  • Strong analytical skills and ability to communicate technical concepts effectively.
  • Self-motivated, detail-oriented, team player with independent working ability.

Benefits & Hiring Process

At XM, you will benefit from an attractive remuneration package with performance rewards, an intellectually stimulating work environment, and continuous personal development through international training opportunities. The hiring process includes an intro chat with Talent Acquisition, a deep dive first interview with your future team, and a final interview.

Key skills/competency

  • Email Deliverability
  • Infrastructure
  • Authentication
  • Monitoring
  • DNS
  • ESP Platforms
  • Troubleshooting
  • Analytics
  • Compliance
  • Documentation
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How to Get Hired at XM

🎯 Tips for Getting Hired

  • Customize your resume: Highlight email infrastructure and deliverability skills.
  • Research XM: Understand their technology and team culture.
  • Showcase technical skills: Detail experience with authentication protocols.
  • Practice problem-solving: Prepare for technical troubleshooting questions.

📝 Interview Preparation Advice

Technical Preparation

Review SPF, DKIM, DMARC configurations.
Practice troubleshooting with email diagnostic tools.
Understand ESP platforms like SendGrid and Mailgun.
Study DNS configuration and performance monitoring.

Behavioral Questions

Describe teamwork in cross-functional projects.
Explain handling high-pressure technical issues.
Share experiences managing independent projects.
Discuss problem-solving under tight deadlines.

Frequently Asked Questions