Service Delivery Associate - Irving, TX
Xerox · Irving, TX
- On site
- Full-time
- $45,000 / year
- Irving, TX
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Job highlights
- Execute on-site customer solutions like mailroom and print operations.
- Operate and maintain office production equipment efficiently.
- Handle mail, documents, and administrative support tasks.
- Provide excellent customer service and client interaction.
- Requires a High School Diploma and operational support experience.
About the role
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose:
The Service Delivery Associate plays a critical role in executing on-site customer solutions, including mailroom services, print and document operations, and administrative support tasks, ensuring service excellence and customer satisfaction.
Primary Responsibilities:
- Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
- Perform mail handling duties including sorting, scanning, distribution, and package tracking.
- Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
- Maintain accurate logs and documentation for billing, meter reads, and production jobs.
- Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
- Monitor supply inventory and perform replenishment as needed.
- Deliver excellent customer service and act as a key daily contact for client interactions.
- Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.
Skills and Qualifications:
- Strong interpersonal and communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Functional knowledge of Microsoft Office (Word, Excel, Outlook).
- High attention to detail and organization.
- Ability to work independently and problem-solve operational issues.
- Comfortable with light physical tasks (e.g., lifting up to 50 lbs, standing for extended periods).
Education and Experience:
- High School Diploma or equivalent required.
- 1+ year of experience in customer service or operations support preferred.
- Training on Xerox systems and equipment will be provided.
Key skills/competency
- Mailroom Operations
- Document Preparation
- Customer Service
- Microsoft Office Suite
- Equipment Operation
- Service Level Agreements (SLAs)
- Inventory Management
- Reporting and Documentation
- Problem-Solving
- On-Site Support
Skills & topics
- Service Delivery Associate
- Xerox
- Customer Service
- Operations Support
- Mailroom Services
- Document Management
- Office Equipment Operation
- Print Operations
- Administrative Support
- Irving, TX
How to get hired
- Tailor your resume: Highlight your customer service, operations support, and Microsoft Office skills. Quantify achievements where possible.
- Craft a compelling cover letter: Express your interest in Xerox and how your skills align with the Service Delivery Associate role.
- Prepare for the interview: Be ready to discuss your experience with multitasking, problem-solving, and customer interactions.
- Showcase attention to detail: Demonstrate your organizational skills and ability to follow procedures during the application and interview process.
- Highlight physical capability: Mention your comfort with tasks like lifting and standing, as it's a requirement for the role.
Technical preparation
Familiarize yourself with office equipment operation.,Practice using Microsoft Office Suite applications.,Understand document handling and preparation basics.,Review basic inventory and record-keeping principles.
Behavioral questions
Describe a time you handled multiple tasks.,How do you ensure customer satisfaction?,How do you manage priorities in a busy environment?,Explain how you solve an operational problem.
Frequently asked questions
- What are the primary responsibilities of a Service Delivery Associate at Xerox?
- The Service Delivery Associate at Xerox is responsible for executing on-site customer solutions, which include mailroom services, print and document operations, and administrative support. This involves operating office equipment, handling mail, preparing documents, maintaining logs, and ensuring customer satisfaction.
- What skills are essential for a Service Delivery Associate at Xerox?
- Essential skills for this role include strong interpersonal and communication abilities, multitasking, functional knowledge of Microsoft Office (Word, Excel, Outlook), high attention to detail, organization, and the ability to work independently and solve operational issues. Comfort with light physical tasks is also necessary.
- What is the required education and experience for the Service Delivery Associate position at Xerox?
- A High School Diploma or equivalent is required. While not strictly mandatory, 1+ year of experience in customer service or operations support is preferred. Xerox will provide training on their specific systems and equipment.
- What kind of equipment will a Service Delivery Associate operate at Xerox?
- Service Delivery Associates will operate various office and production equipment, including printers, scanners, inserters, and fax machines, ensuring they are performing optimally.
- Does Xerox provide training for the Service Delivery Associate role?
- Yes, Xerox provides training on their specific systems and equipment to help Service Delivery Associates succeed in their roles.
- How important is customer service in the Service Delivery Associate role?
- Customer service is a critical aspect of the Service Delivery Associate role. You will be a key daily contact for client interactions and are expected to deliver excellent customer service to ensure client satisfaction.
- What are the physical requirements for the Service Delivery Associate position?
- The role requires comfort with light physical tasks, such as lifting up to 50 lbs and standing for extended periods, to effectively perform various on-site duties.
- Can I apply for the Service Delivery Associate job at Xerox if I don't have prior operations support experience?
- While 1+ year of experience in customer service or operations support is preferred, a High School Diploma or equivalent is the minimum educational requirement. Training will be provided, so motivated candidates with strong foundational skills are encouraged to apply.