Customer Success Manager and Account Manager

@ Xelix

About Xelix

At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate, moving from manual processes to automated, intelligent workflows.

Xelix is a fast-paced scale-up with high expectations. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively while remaining profitable. With over 100 talented people, every team member is trusted to take ownership, move quickly, and make a meaningful impact. We value personal and professional growth, fun, and celebrating milestones together.

About the Role

We are looking for an experienced and hands-on mid level Customer Success Manager and Account Manager to join our growing scale-up. In this role, you will grow, be challenged, and help shape the future of Xelix.

What You'll Be Doing

• Consult high-tier customers by building CSPs and monitoring outcomes.
• Prepare and present success metrics to C-Suite executives.
• Develop deep understanding of customer priorities, objectives, challenges, and roadmaps.
• Monitor customer health and proactively identify churn risks.
• Build strong relationships with various customer stakeholders and decision-makers.
• Manage technical and non-technical queries efficiently.
• Administer contract renewals, reduce churn, and promote upsells.
• Act as the voice of the customer and collaborate with the Product team.
• Communicate product deliverables and timelines clearly.
• Collaborate with commercial and technical teams on strategic topics.

What You’ll Bring

• Experience in Customer Success, Sales, and/or Project Management in tech.
• Proven track record managing enterprise customers and mitigating churn.
• Experience in managing cross-sells, upsells, and renewals.
• Fast learner with ability to grasp new technologies and processes.
• Excellent time management and prioritisation skills.
• Strong relationship-building, analytical and problem-solving skills.

What We Offer In Return

• Competitive salary of £40,000 - £50,000 plus £8,000 commission.
• 27 days of annual leave with options for roll over, buy or sell.
• Hybrid working arrangement from our dog-friendly Hoxton office.
• On-site gym, cycle to work scheme, and employee discounts.
• Comprehensive private medical and dental cover with Vitality.
• Enhanced parental leave pay and a £1,000 learning & development budget.
• Carbon-neutral initiatives and annual team retreat.

Interview Process

• Introductory Call: Teams conversation with a Talent Partner.
• Hiring Manager Interview: 30-45 minute Teams meeting.
• Technical Task or Presentation: Role-relevant exercise demonstration.
• Final On-site Interview: In-person meeting with senior leadership and co-founders.

Key skills/competency

• Customer Success
• Account Management
• Churn Reduction
• Upselling
• Enterprise Relationship
• Consulting
• Analytics
• Cross-functional Collaboration
• Technical Proficiency
• Communication