Account Manager Customer Success Manager
Xelix
Job Overview
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Job Description
About Xelix
At Xelix, we work with some of the world’s largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate – shifting from manual processes to automated, intelligent workflows. Xelix is a fast-paced scale-up with high expectations, backed by Series B funding from Insight Partners. With a team of 150 talented individuals, we emphasize ownership, speed, impact, personal and professional growth, and a fun, collaborative culture.
About the Role: Account Manager Customer Success Manager
We are looking for an experienced and hands-on Account Manager Customer Success Manager to join our fast-growing scale-up. In this role, you will grow, be challenged and help shape the future of Xelix.
What You'll Be Doing
- Consult high-tier customers by building CSPs and presenting success metrics to C-Suite.
- Understand customers' business priorities, challenges, and roadmaps.
- Monitor customer health, proactively address churn risks and coordinate internally.
- Build relationships with executive sponsors, economic buyers, and decision-makers.
- Address technical and non-technical queries efficiently.
- Administer renewals, reduce churn, and promote upsell opportunities.
- Represent the voice of the customer to the Product team.
- Collaborate with commercial and technical teams for optimal product solutions.
- Work with AMs, founders, and commercial teams on strategic market trends and competitor analysis.
What You’ll Bring
- Relevant experience in Customer Success, Account Management, Sales or Project Management in a tech company.
- Experience managing complex customer relationships and at-risk accounts.
- Proven success in managing cross-sells, upsells, and renewals.
- Quick learning ability for new technologies and processes.
- Strong time management, attention to detail, and capability to juggle multiple work streams.
- Confident, high-energy personality with strong relationship-building skills.
- Robust analytical and problem-solving capabilities.
- A hands-on approach and passion for delivering exceptional customer experiences.
What We Offer In Return
- Competitive salary of £40,000 - £50,000 plus £8,000 commission.
- 27 days annual leave with flexible options for rollover, buy, or sell.
- Hybrid working setup with two office days at our dog-friendly Hoxton office.
- On-site gym, cycle to work scheme, and employee discounts at 100+ retailers.
- Comprehensive private medical & dental cover and enhanced parental leave pay.
- £1,000 annual personal learning & development budget.
- Carbon-neutral initiatives with ambitious carbon reduction goals.
- Regular team socials, annual retreat, and a collaborative culture.
Interview Process
- Introductory Call with a Talent Partner via Teams.
- Hiring Manager Interview (30–45 minute Teams meeting).
- Technical Task or Presentation to demonstrate role-relevant skills.
- Final On-site Interview with the senior leadership team and co-founders.
Key skills/competency
Customer Success, Account Management, Client Relationship, Consulting, Renewals, Upsell, AI, Analytics, Strategic, Cross-functional
How to Get Hired at Xelix
- Research Xelix culture: Understand their mission and growth story.
- Customize your resume: Highlight account management successes.
- Prepare for interviews: Focus on customer success scenarios.
- Follow up: Send personalized emails post-interview.
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