7 days ago

Client Success Manager

XBO.com

Remote
Full Time
€65,000
Remote

Job Overview

Job TitleClient Success Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary€65,000
LocationRemote

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Job Description

About XBO.com

XBO is a fast-growing crypto and fintech platform, reshaping how users interact with digital assets and financial services. Based in Limassol, we’re driven by innovation and dedicated to building a dynamic and efficient business.

About the Role: Client Success Manager

The Client Success Manager role is offered with flexible work arrangements, allowing for remote or hybrid options across Europe or the UAE.

Key Duties and Responsibilities

  • Own client relationships post-onboarding, ensuring a smooth and positive experience.
  • Drive product adoption and ongoing usage of XBO’s digital asset and financial services.
  • Monitor client activity, volumes, and engagement to identify trends and opportunities.
  • Act as the first point of contact for all operational and commercial matters, providing timely support.
  • Proactively manage retention risks, implementing strategies to ensure client loyalty.
  • Coordinate internally with various teams to resolve issues efficiently and effectively.
  • Maintain accurate account notes and client health indicators for comprehensive oversight.
  • Support upsell and expansion opportunities, contributing to business growth.

Required Experience and Skills

  • 2–5 years of experience in client success, account management, or operations.
  • Experience with B2B fintech, payments, or SaaS clients is strongly preferred.
  • Demonstrated strong communication and stakeholder management skills.
  • Highly organised and detail-oriented, with a focus on precision in client interactions.
  • Comfortable working with data and KPIs to drive informed decisions.
  • Fluent English is required for effective global communication.

What XBO.com Offers

  • Competitive remuneration package designed to attract and retain top talent.
  • Mostly flexible working schedule to support work-life balance.
  • Comprehensive on-the-job training with clear opportunities for career growth within the fintech space.
  • Hardware & software allowance or equipment provided to ensure you have the tools you need.
  • Medical group insurance for your well-being.
  • Regular team events and activities to foster a collaborative and engaging environment.
  • Unlimited daily snacks and coffee to keep you energised.

If you are looking to join a dynamic company and grow your career in fintech, XBO.com would love to hear from you. Apply now and be part of XBO’s journey.

Key skills/competency

  • Client Relationship Management
  • Product Adoption
  • Customer Retention
  • Fintech Operations
  • Stakeholder Communication
  • Data Analysis
  • Account Management
  • SaaS Experience
  • B2B Payments
  • Risk Management

Tags:

Client Success Manager
Client Relationship Management
Account Management
Customer Retention
Product Adoption
Fintech Operations
Stakeholder Management
B2B Sales
Customer Service
Communication Skills
SaaS
Payments
Crypto
Digital Assets
CRM Software
Data Analysis Tools
KPI Tracking
Salesforce
Zendesk
Intercom

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How to Get Hired at XBO.com

  • Research XBO.com's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their crypto and fintech vision.
  • Tailor your resume for fintech client success: Customize your resume to highlight experience in B2B fintech, payments, or SaaS, emphasizing client retention and product adoption for Client Success Manager roles.
  • Showcase stakeholder management skills: Prepare examples demonstrating your strong communication, problem-solving, and coordination abilities critical for managing client relationships at XBO.com.
  • Quantify achievements with data: Use metrics and KPIs in your application and interviews to illustrate your impact on client engagement, volume, and upsell opportunities.
  • Prepare for remote/hybrid interviews: Be ready to discuss how you thrive in flexible work environments, ensuring you can manage client relationships effectively across time zones for this Client Success Manager position.

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