Pension Administration Administrator

The Role of a Pension Administration Administrator at WTW

You will work closely with the operations manager to effectively manage various pension schemes. This comprehensive role involves scheme administration, dedicated customer servicing, precise accounting, thorough auditing, and the preparation of essential statistics and management reports.

Key Responsibilities

• Support and manage daily administrative and coordination duties, strictly adhering to service agreements with clients.
• Demonstrate natural ease and effectiveness in interactions with clients and colleagues across all levels.
• Ensure that all activities are processed in a timely and accurate manner, maintaining high standards of efficiency.
• Maintain complete and accurate documentation and comprehensive audit trails for all processes.
• Conduct in-depth research on clients’ queries and formulate appropriate recommendations based on findings.
• Participate actively in special projects as required, contributing to broader team initiatives.

Qualifications & Requirements

To excel as a Pension Administration Administrator, candidates should possess the following:

• A Bachelor’s degree is a fundamental requirement for this position.
• Prior HR experience, particularly in the Compensation & Benefits (C&B) field, is considered a significant advantage.
• Experience in customer services and operations related to MPF/ORSO retirement schemes is also highly beneficial.
• Must be well-organized and exhibit a strong attention to detail in all tasks.
• A customer-focused approach, coupled with excellent communication and interpersonal skills, is essential.
• The ability to work independently and effectively manage tasks under pressure is crucial.
• Good command of both written and spoken English and Chinese is required for client and internal communications.
• Proficiency in Microsoft Office applications, especially Excel and Word, is a must.

What WTW Offers You

In return for your expertise, WTW provides a competitive salary and a comprehensive benefits package designed to support your well-being and future:

• A fantastic pension scheme to secure your financial future.
• Life insurance and medical insurance coverage.
• Flexible benefits, including options such as dental cover and additional life assurance.
• Access to many other corporate deals and employee options.

WTW embraces a hybrid working arrangement, offering a blend of work-from-home and in-office presence to promote flexibility and work-life balance.

Key skills/competency

• Pension Administration
• Customer Service
• MPF/ORSO Schemes
• Data Management
• Reporting & Statistics
• Auditing
• Microsoft Excel
• Client Relations
• Communication Skills
• Attention to Detail