Flexible Benefits Administration Analyst

Flexible Benefits Administration Analyst at WTW

As a Flexible Benefits Administration Analyst within the Health & Benefits (H&B) division, you will be an integral part of a dedicated team. This role focuses on supporting our Asia Pacific clients by diligently monitoring and tracking submitted claims and reimbursements. Success in this position requires a keen eye for detail and exceptional data manipulation skills.

Exposure to or a background in the benefits brokerage or insurance administration sector is a prerequisite. Additionally, the role demands strong project management capabilities and excellent customer support and client management skills, crucial for effective client engagement and service delivery.

Opportunity for Growth and Development

In this role, you will have the unique opportunity to significantly enhance your technical knowledge regarding diverse benefits plans across the globe. You will also develop and refine essential data, process, and project management skills, contributing to both your professional growth and the team's success.

Essential Qualifications

• Bachelor’s degree is required, preferably from a program with a strong emphasis on mathematics or business.
• Possess 1-2 years of relevant work experience, either within an insurance company or an outsourcing firm specializing in healthcare processes, such as claims processing or enrollment management.
• Previous benefits or insurance-related experience is a significant advantage.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint, is essential.
• Demonstrated experience with data entry, validation, and manipulation; advanced Excel skills are critical for this role.
• Ability to meticulously review and cross-check data against subject domain knowledge (e.g., health and group benefits) to ascertain its applicability and accuracy for its designated purpose.
• Strong proactive approach in asking pertinent questions and seeking assistance when necessary to ensure tasks are completed correctly.
• A strong sense of accountability, taking ownership of one’s work and pride in its quality and completion.
• Capability for effective collaboration within a global team, including responsibility for the quality and on-time delivery of personal assignments, and knowing when to involve other team members.
• A structured approach to problem-solving and strong analytical thinking skills.
• Exhibit a continuous improvement mindset, always seeking to enhance task efficiency and effectiveness with each product or service repetition.
• Strong client service orientation, prioritizing client satisfaction and effective communication.
• Excellent client relationship, interpersonal, and team collaboration skills.
• Proficiency in English is required, encompassing both good written and verbal communication skills.
• Flexibility to work shift hours as required to support global operations.

Key skills/competency

• Data Manipulation
• Advanced Excel
• Project Management
• Client Service
• Problem Solving
• Accountability
• Team Collaboration
• Continuous Improvement
• Benefits Administration
• Insurance Experience