Benefits Delivery Administration- Senior Associate
WTW · Mumbai Metropolitan Region
- On site
- Full-time
- $75,000 / year
- Mumbai Metropolitan Region
Job highlights
- Administer employee benefit programs and systems.
- Process and manage benefit data and reports.
- Support system testing and issue resolution.
- Utilize strong communication and networking skills.
- Requires 2-5 years of insurance domain experience.
About the role
About WTW
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.About Benefits Delivery & Administration (BDA)
Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology. Benefits Delivery & Administration delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies.About The Role
The Benefits Delivery (also referred to as Benefits Delivery & Administration – BDA) team at WTW is responsible for executing, administering, and supporting employee benefit programs for clients across regions—primarily North America—using a combination of benefits consulting expertise, technology platforms, and operational delivery.Role Summary
- Administer ongoing benefit system activities
- Receive and process import data files containing indicative data, election data, dependent and beneficiary data
- Generate payroll/vendor feeds, as well as ad-hoc management reports
- Process and fulfil, confirmation statements and other benefit related materials
- Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
- Review error reports and resolve issues as needed utilizing case management tool
- Exercise discretion and independent judgment in responding to and resolving client issues
- Develop and maintain system processing documentation and processing calendar
Qualifications
- Graduate in any discipline
- 2-5 Years of Insurance Domain experience
Knowledge, Skills And Abilities
- Excellent Communication, both written and verbal – in particular verbal communication
- Tenacity for following up with a broad range of stakeholders
- Ability to network with entire Willis Towers Watson organization and get things done by building bridges
Soft Skills
- Proactive approach, Results focused, highly motivated, self-starter
- Strong can-do attitude, positive towards change
- Works well with teams and promotes best practice sharing.
The Application Process
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com
Key skills/competency
- Benefits Administration
- Insurance Domain
- Client Communication
- System Testing
- Data Processing
- Case Management
- Process Documentation
- Stakeholder Management
- Problem Solving
- Teamwork
Skills & topics
- Benefits Administration
- Insurance Domain
- Senior Associate
- Employee Benefits
- Data Processing
- System Administration
- Client Support
- WTW
- Human Resources
- Payroll
How to get hired
- Tailor your resume: Highlight your 2-5 years of insurance domain experience and administration skills for the Benefits Delivery Administration Senior Associate role.
- Showcase communication skills: Emphasize your verbal and written communication abilities and your tenacity in stakeholder follow-up.
- Demonstrate problem-solving: Detail your experience with case management, error resolution, and exercising independent judgment.
- Prepare for interviews: Be ready to discuss your proactive approach, results-focus, and teamwork capabilities.
- Understand the process: Familiarize yourself with WTW's four-stage application process and their commitment to equal opportunity.
Technical preparation
Familiarize with benefit system administration.,Practice processing data files and reports.,Understand system testing procedures.,Review case management tool functionalities.
Behavioral questions
Describe a time you resolved a client issue.,How do you handle multiple stakeholder requests?,Give an example of your proactive approach.,How do you promote teamwork and best practices?
Frequently asked questions
- What is the primary focus of the Benefits Delivery Administration Senior Associate role at WTW?
- The primary focus of the Benefits Delivery Administration Senior Associate role at WTW is to execute, administer, and support employee benefit programs for clients, primarily in North America. This involves managing benefit system activities, processing data, generating reports, and resolving client issues.
- What qualifications are essential for the Benefits Delivery Administration Senior Associate position?
- Essential qualifications for this role include a graduate degree in any discipline and 2-5 years of experience within the insurance domain. Strong verbal and written communication skills, along with the ability to network effectively and resolve issues, are also critical.
- How does WTW approach the application process for the Benefits Delivery Administration Senior Associate role?
- WTW utilizes a four-stage application process for this role: Stage 1 involves an online application and recruiter review, followed by Stage 2, a pre-recorded video interview. Stage 3 consists of a live interview with the hiring manager and team, culminating in Stage 4 with an offer and onboarding. Candidates facing any barriers can reach out to candidatehelpdesk@wtwco.com.
- What kind of experience is expected regarding system administration in this role?
- The role requires hands-on experience in administering ongoing benefit system activities. This includes processing various types of data files (indicative, election, dependent, beneficiary), generating payroll/vendor feeds and reports, assisting with system testing (web, interfaces, reports), and reviewing/resolving issues using a case management tool.
- What soft skills are important for a Benefits Delivery Administration Senior Associate at WTW?
- Important soft skills for this role include a proactive and results-focused approach, being highly motivated and a self-starter. A strong can-do attitude, positivity towards change, and the ability to work well within teams while promoting best practice sharing are also highly valued.