Benefits Delivery Administration Senior Associate

About WTW

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

About Benefits Delivery & Administration (BDA)

Benefits Delivery & Administration (BDA) empowers employers, employees, and retirees to navigate the evolving landscape of benefits with confidence, leveraging deep consulting expertise and user centered technology. Benefits Delivery & Administration delivers tailored, integrated solutions that enhance employee experience while enabling organizations to effectively execute their benefit strategies.

About The Role

The Benefits Delivery (also referred to as Benefits Delivery & Administration – BDA) team at WTW is responsible for executing, administering, and supporting employee benefit programs for clients across regions—primarily North America—using a combination of benefits consulting expertise, technology platforms, and operational delivery.

Role Summary

• Administer ongoing benefit system activities
• Receive and process import data files containing indicative data, election data, dependent and beneficiary data
• Generate payroll/vendor feeds, as well as ad-hoc management reports
• Process and fulfil, confirmation statements and other benefit related materials
• Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
• Review error reports and resolve issues as needed utilizing case management tool
• Exercise discretion and independent judgment in responding to and resolving client issues
• Develop and maintain system processing documentation and processing calendar

Qualifications

• Graduate in any discipline
• 2-5 Years of Insurance Domain experience

Knowledge, Skills And Abilities

• Excellent Communication, both written and verbal – in particular verbal communication
• Tenacity for following up with a broad range of stakeholders
• Ability to network with entire Willis Towers Watson organization and get things done by building bridges

Soft Skills

• Proactive approach, Results focused, highly motivated, self-starter
• Strong can-do attitude, positive towards change
• Works well with teams and promotes best practice sharing.

The Application Process

Stage 1: Online application and recruiter reviewStage 2: Pre-recorded video interviewStage 3: Live video or in person interview with hiring manager and teamStage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

Key skills/competency

• Benefits Administration
• Insurance Domain
• Client Communication
• System Testing
• Data Processing
• Case Management
• Process Documentation
• Stakeholder Management
• Problem Solving
• Teamwork