IT Support Engineer @ WPP
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About IT Support Engineer at WPP
WPP is the creative transformation company that uses the power of creativity to build better futures for people, planet, clients, and communities. With over 100,000 talented individuals in more than 100 countries, WPP is a global leader in marketing services, combining deep AI, data, and technology capabilities with unrivalled creative talent.
Why We're Hiring
The Technology Operations team is undergoing a significant transformation. This role supports the transition to cloud-based services, drives automation, and enhances digital experiences, ensuring seamless IT support across global offices.
What You'll Be Doing
- Deliver on-site IT support to employees, agencies, and clients.
- Provide remote assistance to regional offices when needed.
- Maintain and support deskside operations, meeting room AV, and standard technologies.
- Manage onboarding/offboarding processes including asset management.
- Log IT engagements, resolve Level 1 and 2 incidents, and escalate complex issues.
- Support hardware/software deployments, licensing reviews, and compliance activities.
- Be available for occasional out-of-hours support and other duties as required.
What You'll Need
- 3–5 years’ experience in IT help desk or deskside support roles.
- Expertise in Windows and Mac OS; strong working knowledge of AV technology.
- Excellent problem-solving, time management, and communication skills.
- Fluency in German and English.
- Ability to build trust-based relationships and collaborate with diverse teams.
Who You Are
You are open, optimistic, and extraordinary. You thrive in inclusive and collaborative environments where creativity and technology drive extraordinary outcomes.
What We'll Give You
You will join passionate and inspired teams, work on projects at an unparalleled scale, and enjoy challenging and stimulating work environments. This is a role designed for those who excel in direct on-site support within a global enterprise.
Key skills/competency
- IT support
- Help desk
- Deskside support
- Windows
- Mac OS
- AV technology
- Asset management
- Onboarding
- Ticketing
- Cloud support
How to Get Hired at WPP
🎯 Tips for Getting Hired
- Customize your resume: Tailor your skills to WPP requirements.
- Highlight multilingual expertise: Emphasize German and English fluency.
- Research WPP culture: Study mission, values, and global reach.
- Prepare technical examples: Demonstrate hands-on IT support experience.