IT Support Engineer

@ WPP

Job Overview

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London, and Singapore.

WPP is a world leader in marketing services, with deep AI, data, and technology capabilities, global presence, and unrivaled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging, and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why We're Hiring

At WPP, technology is at the heart of everything we do. The Technology Operations team, part of Enterprise Technology, aims to enable our stakeholders to collaborate, create, and thrive.

What You'll Be Doing

• Deliver exceptional on-site IT support to employees and clients.
• Provide remote support to regional offices as needed.
• Maintain meeting room AV and standard technology services.
• Build strong relationships with business users for tailored support.
• Educate users on IT services, policies, and best practices.
• Accurately log all IT engagements in the ticketing system.
• Manage onboarding and offboarding processes, including account administration.
• Resolve Level 1 and 2 incidents, collaborating for timely resolution.
• Maintain security protocols and monitor third-party engagements.
• Support user relocations and hardware/software deployments.
• Manage IT asset procurement and lifecycle.
• Contribute to the Service Desk knowledge base and documentation.
• Facilitate infrastructure refreshes and basic device troubleshooting.
• Support software licensing reviews and compliance activities.
• Be available for occasional out-of-hours support.
• Perform other duties as required.

What You'll Need

• 3–5 years’ experience in IT help desk or deskside support roles.
• 100% on-site role; work from designated office locations.
• Strong cross-platform expertise in Windows and Mac OS.
• Excellent problem-solving skills and proactive attitude.
• Empathy and effective communication skills with diverse end users.
• Ability to build trust-based relationships and collaborate.
• Fluent in German and English.

Who You Are

You’re open, optimistic, and extraordinary. We celebrate diverse views and strive for creativity in our industry.

What We'll Give You

We aim to create a culture where extraordinary work happens. Join us for challenging and stimulating work opportunities.