Luxury Account Manager

About WPP Media

WPP Media, the global media collective of WPP, leverages cutting-edge media intelligence, data solutions, world-class creativity, and transformative enterprise solutions. We are committed to building a better future for our people, planet, clients, and communities by uniting the best platform, talent, and partners to develop innovative solutions and drive unparalleled growth. We champion a culture rooted in inclusion and equality, welcoming all candidates regardless of gender identity, ethnicity, or religion, and are open to individuals with disabilities.

At WPP Media, our culture and people are paramount, creating exceptional experiences for both clients and internal teams.

To thrive in the Luxury Account Manager role, you must embody the core values of WPP and WPP Media:

• Be Extraordinary: Foster collective leadership that inspires truly transformative creativity.
• Create an Open Environment: Balance employee fulfillment and client satisfaction, built on mutual trust.
• Lead with Optimism: Actively stimulate growth and development across the organization.

EssenceMediacom, a brand within WPP Media, represents a new approach to media agencies. Our expertise combines in-depth data analysis, consumer behavior insights, and advanced technologies. We integrate artificial intelligence at the heart of our methodologies and steering tools, believing that the strategic alliance between media and creativity can radically transform brand performance.

We help clients navigate complex marketing challenges, identify innovation levers, and build lasting consumer connections. Our structure is data-intelligent and human-centered, cultivating diverse perspectives, continuous experimentation, and adaptability.

Context of the Role

EssenceMediacom is seeking a multi-media Luxury Account Manager to join our dedicated team serving a prestigious client in the luxury sector. The client consulting team focuses on creating and enhancing client satisfaction by building strong, lasting relationships. Given the significant stakes and complexity of our luxury clients, we are looking for a committed individual who can integrate into a demanding and evolving team. This role is crucial for supporting the strong international dimension of these accounts and providing solid expertise across a broad spectrum of media.

Your Mission

Reporting to the Account Director, the Luxury Account Manager will play a central role as a conductor, responsible for managing and developing multi-media strategies. Your primary missions will include:

Client Relationship Management & Strategy

• Develop daily client relationships, confidently managing requests, feedback, and reactions. You will be the privileged point of contact for operational matters with clients and internally.
• Develop online and offline media strategies based on client briefs, ensuring all deliverables are documented and distributed to the entire team.
• Contribute to client satisfaction management, identifying issues or obstacles and escalating them as necessary.
• Actively participate in the development of annual media strategy for accounts.

Internal Coordination & Campaign Management

• Coordinate and oversee relationships with internal media experts.
• Act as a project manager and coordinator for multi-media campaigns: once the brief is validated with the Account Director, draft briefs for experts, coordinate their feedback, and participate in drafting media recommendations under the AD's supervision (across all media).
• Organize regular collaboration sessions with the agency and weekly status meetings with the client.
• Create campaign calendars, identifying key milestones and control points.
• Provide project management support throughout the campaign lifecycle to ensure timely delivery and identify potential risks.

Budget Management & Team Development

• Understand client billing processes and ensure team compliance, managing and monitoring account budgets.
• Act as a supervisor and mentor for an Account Executive and/or an intern, setting performance objectives and encouraging career development opportunities, particularly in recommendation production and operations.

Profile Sought

We are seeking an individual eager to invest and grow within a dynamic team serving luxury brands.

• Education: Bac+4/5 (Master's degree equivalent) with a specialization in marketing, communication, or digital.
• Experience: Minimum 3 years of relevant experience in a media agency. We are targeting an Account Executive Senior ready to transition to Account Manager, or a Junior Account Manager with 1 to 2 years of experience in this role. An affinity for the luxury sector is essential; prior experience in this sector is a major asset.
• Media Proficiency: Mastery of various media: Print, OOH, Cinema, Display, Social, SEA.
• Skills & Qualities: Curious by nature, passionate about media, with a strong desire to learn and challenge yourself. Rigorous and proactive, with excellent teamwork skills and autonomy. Possessing excellent interpersonal skills, driven by a client service mindset. Mastery of essential office software (PPT, Excel at minimum) and industry-specific tools.
• Language: Fluent written English is required (spoken is a plus) given the international dimension of the accounts.

Life at WPP Media & Benefits

Our commitment to shaping the future of media is reflected in active support for professional development, helping our talents reach their full potential. This is coupled with responsible investment strategies, prioritizing both our employees and sustainable industry practices. WPP Media employees gain privileged access to WPP Media and WPP's international networks, fostering passion, expanding professional networks, and staying at the forefront of marketing and advertising innovations.

We offer vast resources to our employees, actively cultivating inclusion for talents from all backgrounds. Team successes and expertise are regularly highlighted during unifying events throughout the year, reinforcing our collaborative and diverse company culture.

Our benefits include:

• Hybrid Work: Up to 2 days of remote work per week and 2 full weeks per year (to be taken in two separate periods).
• Additional Rest Days: Two extra days off, including Whit Monday.
• Additional Paid Leave: Granted incrementally every 5 years of tenure.
• Endometriosis Support: 5 additional remote work days per month for employees suffering from endometriosis.
• Disability Policy: 3 paid authorized absence days per year, access to 'Chèques Emploi Service Universel', and specific support for employees with recognized disability status.
• Solidarity Missions: Opportunities available via the 'We care and we act' program.
• Advanced Tools: Access to high-performance, cutting-edge technology for campaign management (including internal reporting tools).

Recruitment Process

We are committed to making this process as fast and efficient as possible, maintaining open and transparent communication throughout.

• Recruitment Team Interview: An initial phone or video conference interview with the Talent team to assess skills and experience and allow you to ask questions.
• Operational Interviews: Meetings with your future managers. At least one in-person interview is mandatory.
• Case Study: Completion of a Business Case to evaluate your analytical capacity, rigor, problem-solving skills, and tool proficiency.

WPP Media ensures equal opportunities, considering all candidates without discrimination or regard for particular characteristics. We are committed to fostering a respectful environment where everyone feels valued and has equal opportunities for professional growth. While we review all applications, only selected candidates will be contacted for an interview.

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Key skills/competency

• Client Relationship Management
• Multi-media Strategy
• Campaign Coordination
• Budget Management
• Team Mentoring
• Digital Marketing
• Luxury Sector Expertise
• Project Management
• Data Analysis
• Fluent English (Written)