Customer Service Engineer
@ Worldwide TechServices

Palmdale, California, United States
On Site
Full-time
Posted 3 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXX***** @worldwidetechservices.com
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Job Details

Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA, they provide infrastructure and professional services to leading technology providers, outsourcers, businesses, and consumers.

Job Description

The Customer Service Engineer is an intermediate position responsible for troubleshooting and repairing a variety of technology-based products in an end-user computing environment.

Responsibilities

  • Perform basic and moderately complex troubleshooting and repairs on PCs, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs.
  • Respond to change management requests including installing new PC equipment and providing end-user desk side support.
  • Perform Install/Move/Add or Change (IMAC) activities and other assigned desk-side support tasks.
  • Communicate proactively with end-users and service desk personnel regarding repair statuses.
  • Follow documented service operations policies and procedures consistently.

Qualifications & Certifications

  • Technical school certification or 2-4 years of relevant experience.
  • Required OEM Certifications as directed by management.
  • Knowledge of relevant software and hardware systems, and ITIL methodologies.
  • A+ certification is desired; may require additional customer-specific certifications.

Skills

  • Excellent communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions with minimal guidance.
  • Physical capability to lift/move computer equipment up to 50 lbs.
  • Must own a basic repair kit.

Additional Information

All information will be kept confidential in accordance with EEO guidelines.

Key skills/competency

  • Troubleshooting
  • Repair
  • Customer Support
  • Technical Skills
  • PC Repair
  • IMAC
  • Communication
  • ITIL
  • A+ Certification
  • Desk Side Support
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How to Get Hired at Worldwide TechServices

🎯 Tips for Getting Hired

  • Research Worldwide TechServices culture: Understand their services and client base.
  • Customize your resume: Highlight troubleshooting and repair experience.
  • Prepare for technical interviews: Practice common IT troubleshooting problems.
  • Showcase certifications: Emphasize OEM and A+ credentials.

📝 Interview Preparation Advice

Technical Preparation

Review PC and peripheral hardware basics.
Practice troubleshooting common software issues.
Study ITIL framework principles.
Refresh OEM certification technical details.

Behavioral Questions

Describe a time you solved a technical issue.
Explain handling client VIP support situations.
Detail teamwork during high-pressure repair tasks.
Discuss adapting to rapidly changing technical problems.

Frequently Asked Questions