Service Delivery Analyst II
Worldpay
Job Overview
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Job Description
About the Role: Service Delivery Analyst II
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. Worldpay is seeking an InP - Service Delivery Analyst II to join our ever-evolving SRE Cots & Portal Team, where you'll contribute to unleashing the potential of every business.
What You'll Own as a Service Delivery Analyst II
- Perform support activities required to maintain a high level of availability and stability for one or more applications.
- Handle incident/problem analysis and resolution, ensuring timely and effective solutions.
- Manage change deployment and certification processes.
- Monitor application performance and oversee application operations management.
- Debug production issues at a deep level to identify root causes and implement fixes.
- Interact effectively with Operations, Development, and Business teams.
- Take ownership of investigating production issues and providing comprehensive Root Cause Analysis (RCA).
- Be ready to work in a 24/7 rotational shift environment.
Opportunities & Technologies
This role offers exciting opportunities to work on cutting-edge technologies, including:
- AWS Cloud
- Splunk
- XL Release
- Kubernetes Deployments
- DevOps & Observability Tools
What You Bring
- Ability to understand and perform Production Application Support activities.
- Good hands-on experience of 3-5 years in Linux-based application environments.
- Proficiency with various monitoring tools.
- Basic to intermediate understanding of AWS Cloud.
- Experience with Kubernetes Deployments.
- Familiarity with DevOps Tools.
- Experience using Splunk for logging and analysis.
- Proficiency with Service Now for Incident, Change, Problem, Research Request, and knowledge management.
About The Team
The Customer Experience Worldpayers are crucial to providing world-class support. This Application Support team, part of Merchant Solutions, specializes in merchant payment-related applications. They leverage AWS and DevOps technologies for deployments, system monitoring, and troubleshooting end-user issues. The team tackles unique daily challenges to ensure seamless payment experiences, working on advanced, challenging, and relevant applications in financial services and technology. These applications include a customer-facing portal that delivers value-add business services to Worldpay's Merchant, FI, and Partner Channel customers, providing access to transaction research, card management, and other services.
What Makes a Worldpayer
Worldpayers embody the principles of Think, Act, Win. They are curious, dynamic, and determined, always seeking creative solutions, making empowered decisions, and working together to achieve success.
Key Skills/Competency
- Application Support
- Linux
- AWS Cloud
- DevOps
- Kubernetes
- Splunk
- ServiceNow
- Incident Management
- Root Cause Analysis (RCA)
- System Monitoring
How to Get Hired at Worldpay
- Research Worldpay's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your 3-5 years of experience in Linux, AWS, DevOps, and application support. Emphasize incident management and troubleshooting skills.
- Showcase technical expertise: Prepare to discuss your hands-on experience with Splunk, Kubernetes, and Service Now. Detail your ability to debug complex production issues.
- Prepare for behavioral questions: Demonstrate problem-solving, teamwork, and adaptability to 24/7 rotational shifts, aligning with Worldpay's "Think, Act, Win" values.
- Connect with Worldpay professionals: Network on LinkedIn to gain insights into the Service Delivery Analyst II role and team dynamics.
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