Service Delivery Analyst II, Application Support

Service Delivery Analyst II, Application Support at Worldpay

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Service Delivery Analyst II, Application Support to join our ever-evolving SRE Cots & Portal Team and help us unleash the potential of every business.

What you’ll own as – Service Delivery Analyst II, Application Support

• Perform support activities required to maintain a high level of availability and stability for one or more applications including incident/problem, analysis and resolution, change deployment and certification, application performance, application operations management.
• Opportunities to work on latest technologies, including AWS Cloud, Splunk, XL Release, Kubernetes Deployments, DevOps & Observability Tools.
• Strong knowledge of debugging production issues at a deep level.
• Ability to interact with Operations, Development, and Business teams.
• Ready to work in 24*7 - Rotational shifts.
• Ownership quality to investigate and provide RCA for any production issue.

What You Bring

• Candidate should be able to understand & perform Production Application Support activities.
• Good Hands-on Experience of 3-5 years on Linux-Based Application Environments & Monitoring Tools.
• Basic / Intermediate level of Understanding of – AWS Cloud, Kubernetes Deployments, DevOps Tools.
• Experience in Splunk, Service Now (Incident, Change, Problem, Research Request, and knowledge management.)

About The Team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

We’re an Application Support team under Merchant Solutions, specializing in merchant payment-related applications. Our work focuses on using AWS and DevOps technologies to handle deployments, monitor systems, and troubleshoot end-user issues. Every day brings unique challenges that make our work dynamic and full of excitement as we strive to ensure seamless payment experiences for our merchants.

Existing Team works on some of the most Advanced, Challenging, and Relevant Applications in Financial Services and Technology. These Applications are a customer-facing product built on portal technology with the intent to deliver value-add business services to Vantiv’s Merchant, FI, and Partner Channel customers. The product provides authorized and authenticated users with access to transaction research, card management, and other services that support their day-to-day processes and facilitate their business decision-making.

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic; every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Key skills/competency

• Application Support
• Linux Administration
• AWS Cloud
• DevOps Practices
• Kubernetes
• Splunk
• ServiceNow
• Incident Management
• Root Cause Analysis (RCA)
• System Monitoring