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Solution Specialist

World Wide Technology

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Original Job Summary

Overview

The Solution Specialist at World Wide Technology leads several pre-sales processes for qualified services opportunities. You will manage intake, scoping, service design, and contracting phases within the services lifecycle.

Responsibilities

  • Conduct discovery and requirements gathering.
  • Engage subject matter experts in scope planning.
  • Develop detailed estimates, pricing models and statements of work.
  • Prepare project budgets and proposals including preliminary SOW/contract.
  • Review engagements for compliance and quality control.
  • Present proposals to clients and adjust scopes based on feedback.
  • Collaborate with Sales and Services stakeholders for engagement success.
  • Support high-volume, low-complexity engagements independently.

Qualifications

  • Bachelor’s degree or equivalent industry experience.
  • 5-10 years of related experience.
  • Experience writing technical statements of work and sales proposals.
  • Expertise in work breakdown structures, budgeting and IT service engagements.
  • Familiarity with infrastructure automation, data/AI, DevOps and AIOps.
  • Excellent communication skills and team building abilities.
  • Strong attention to detail and problem-solving skills.

Key skills/competency

Pre-sales, discovery, requirements, pricing, SOW, budgeting, IT services, collaboration, communication, compliance

How to Get Hired at World Wide Technology

🎯 Tips for Getting Hired

  • Customize your resume: Highlight pre-sales and SOW expertise.
  • Research World Wide Technology: Understand their service lifecycle.
  • Showcase technical skills: Emphasize IT service design and budgets.
  • Prepare for interviews: Use behavioral and technical examples.

📝 Interview Preparation Advice

Technical Preparation

Review IT service design fundamentals.
Practice creating detailed budget estimates.
Study work breakdown structures and SOW samples.
Refresh technical terminology and IT trends.

Behavioral Questions

Describe a challenging pre-sales negotiation.
Explain collaboration with cross-functional teams.
Discuss adapting to client feedback.
Share a time you led scope revisions.