Business Assistant

About The Workplace Safety And Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At The WSIB, you’ll have the opportunity to explore many career paths and follow your passion, continuously learn and grow professionally, be recognized for the great work you do, and participate in programs that support your health and wellbeing. You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

This is a temporary opportunity up to 24 months, open to all offices.

Note: This role requires travel to Toronto.

Salary Grade: N05 From: $71,098.79 To: $88,873.00

Job Summary

Provide program support and assistance to the corporate communications team in the coordination and execution of multi-faceted communications activities across the WSIB. This Business Assistant role focuses on managing distribution lists, supporting mass email distribution, tracking and reporting on communication effectiveness, and maintaining intranet (SharePoint) content and resources.

Undertake and manage special projects or studies to facilitate action and/or decision-making relative to communications strategies, engagement campaigns, or enterprise-wide information sharing.

This is a super important role within the corporate communications team, requiring exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Accountabilities And Responsibilities

• Provide support and assistance to supervisor and management team to facilitate the administration of day-to-day activities by:
  • Managing and updating complex mailing and distribution lists to ensure accurate and timely delivery of information to stakeholders
  • Coordinating and executing the distribution of corporate emails, newsletters, and announcements, ensuring consistency and compliance with corporate standards
  • Preparing internal communications, templates, and reports for team review and approval
  • Organizing and scheduling communications initiatives, deadlines, and meetings for the team to ensure alignment and timely execution
  • Preparing agendas and supporting material for communications meetings; keeping the team informed of current issues and priorities; taking and distributing meeting minutes as required
• Act as a liaison with internal and external groups to facilitate effective and efficient communication between the communications team and other areas of the WSIB. Respond to or provide general information on corporate communications programs, services, campaigns, and initiatives.
• Support the tracking, monitoring, and reporting of communications activities by:
  • Gathering and analyzing data on communication reach, engagement, and feedback
  • Preparing regular and ad hoc reports to measure and demonstrate the impact of communications initiatives
  • Identifying and explaining variances or trends in communications metrics
• Identify and analyze data requirements for the development of weekly, monthly, or quarterly reports for the corporate communications team and management. Gather and compile data from various sources, including email platforms, analytics dashboards, and corporate records. Produce clear and visually effective reports using Microsoft Office and other reporting tools.
• Participate on committees and in various in-house projects or studies to support the planning and execution of communications strategies, campaigns, and business needs. This may include research, gathering background information, and supporting special communications initiatives as required.
• Liaise with information technology and other support areas on issues related to communication tools and platforms, such as email systems, SharePoint, and analytics dashboards, to facilitate the effective functioning of the communications team.
• Maintain appropriate access and security for communications platforms, including distribution lists, shared drives, and SharePoint resources. Support team members in troubleshooting access and permissions issues.
• Develop and maintain cluster/divisional/branch SharePoint Site by:
  • Ensuring that all contact information, resources, and outlines are accurate and up-to-date
  • Keeping all document libraries and links current, accessible, and fully functioning

Job Requirements

Education: College diploma

Experience: 3 years of relevant experience

Key skills/competency

• Corporate Communications
• Email Distribution
• SharePoint Management
• Data Analysis
• Reporting
• Project Support
• Administrative Support
• Stakeholder Liaison
• Meeting Coordination
• Content Management