Customer Success Manager
@ Workheld GmbH

Vienna, Austria
€55,000 - €65,000
On Site
Full Time
Posted 5 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @workheld.com
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Job Details

Overview

Workheld is a smart SaaS solution for digital scheduling, mobile order processing, and knowledge management in the industry. Our platform helps companies make their service and assembly processes more efficient, transparent, and future-proof.

Role: Customer Success Manager

Your role involves ensuring our customers have the best start and sustainable support on our platform.

Responsibilities

  • Manage customer support and inquiries for optimal service.
  • Oversee the customer portal including manuals and documentation.
  • Advise customers to use our platform effectively.
  • Maintain existing customer relationships and conduct regular check-ins.
  • Analyze customer behavior and provide actionable insights.
  • Collaborate with sales and product teams to meet customer needs.

Qualifications

  • University degree in Business, IT, Mechanical Engineering or similar.
  • Experience with industrial companies is beneficial.
  • Excellent communication skills for explaining technical topics clearly.
  • Fluent in German and English.
  • High customer orientation and ability to build trustful relationships.

Benefits

  • Innovative SaaS product with strong growth potential.
  • Autonomous work in a motivated international team.
  • Plenty of room to implement your ideas.
  • Attractive career development opportunities and flat hierarchies.

Key skills/competency

  • Customer Support
  • SaaS
  • Documentation
  • Analysis
  • Communication
  • Teamwork
  • Digital Scheduling
  • Knowledge Management
  • Consulting
  • Customer Engagement
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How to Get Hired at Workheld GmbH

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills and experiences to Workheld's values.
  • Prepare for interviews: Practice technical and behavioral questions.
  • Research Workheld: Learn about their SaaS platform and culture.
  • Highlight customer success: Demonstrate experience in support roles.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS platform functionalities.
Practice managing digital documentation.
Analyze customer behavior reports.
Familiarize with data insights tools.

Behavioral Questions

Describe your customer support experience.
Explain handling complex inquiries calmly.
Discuss teamwork in solving service issues.
Share a time managing customer expectations.

Frequently Asked Questions