Principal Product Manager IT Service Management

Overview

Your work days are brighter here. At Workday, our journey began over breakfast and a conversation that sparked a revolution in enterprise software. Our people-first culture drives our success and inspires excellence every day.

Team & Role

The IT Service Management and Operations team is the backbone of Workday's business operations. As the Principal Product Manager IT Service Management, you will shape the business user experience and drive the adoption of ServiceNow across the organization.

Key Responsibilities

• Advise business stakeholders on operational challenges and opportunities.
• Define and drive ITSM transformation and platform adoption.
• Identify opportunities for ServiceNow enhancements and custom solutions.
• Lead full life cycle business analysis and roadmap development.
• Collaborate with technical teams to deliver scalable solutions.
• Manage stakeholder discussions and demonstrate ROI.
• Oversee training materials and enable self-service support.
• Stay updated with ServiceNow trends and emerging industry practices.

Key Skills/Competency

• ITSM
• ServiceNow
• Product Management
• Agile
• Roadmap
• Process Improvement
• Stakeholder Engagement
• Business Analysis
• ITIL
• Training Development

Additional Information

Workday embraces flexible work through a hybrid model - balancing remote time with essential in-person collaboration.