Retail Assistant - Replenishment
Woolworths Group
Job Overview
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Job Description
About Woolworths Supermarkets New Zealand
With over 185 stores and 20,000 team members across Aotearoa, Woolworths Supermarkets New Zealand is dedicated to making Kiwi lives better every day. We are a friendly, down-to-earth, and energetic team that values mutual respect, care, curiosity, openness, and a proactive attitude. We believe in embracing diversity and fostering an environment where new ideas and innovation thrive, impacting over three million New Zealanders weekly.
We are a proud part of the Woolworths Group, a global business committed to creating better experiences for a better tomorrow. Here, you'll be empowered to explore new ideas, make brave commitments, and innovate to meet customer needs. We offer a culture of genuine care, flexible work approaches, and support for career growth, ensuring everyone belongs and can reach their full potential.
What you'll do as a Retail Assistant - Replenishment
- Champion Customer Service & Engagement: Be highly visible, engage customers with personalized assistance, and promptly resolve inquiries and complaints.
- Drive Product Availability & Quality: Continuously replenish products, focusing on essentials and fresh food, and ensure high standards for stock quality, rotation, and presentation.
- Support Smooth Operations & Standards: Collaborate effectively with the team ("Swarm") for daily operations, maintaining store cleanliness and organization.
- Prioritize Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.
What you’ll bring
- Customer-Centric Focus: Outstanding customer service, consistently focused on maximizing loyalty through personalized support.
- Strong Interpersonal Skills: Excellent communication and interpersonal abilities for effective interactions.
- Integrity & Professionalism: Clear commitment to company values, upholding professional standards and policies.
- Detail-Oriented & Proactive: Ensures accuracy, proactively escalates issues to management when necessary.
What you'll experience
- Team discounts across Woolworths Group brands.
- Access to Sonder for free confidential 24/7 personalized financial, medical, safety, psychological, or physical support for team members and their families.
- Endless career possibilities within a global business, offering valuable exposure and networking opportunities.
Key skills/competency
- Customer Service
- Stock Replenishment
- Merchandising
- Team Collaboration
- Communication
- Problem Solving
- Attention to Detail
- Safety Compliance
- Proactive Attitude
- Inventory Management
How to Get Hired at Woolworths Group
- Research Woolworths Group's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight customer service experience, merchandising skills, and teamwork, aligning with the Retail Assistant - Replenishment role.
- Showcase proactive problem-solving: Prepare examples of how you've addressed customer needs or operational challenges effectively.
- Emphasize integrity and safety: During interviews, demonstrate your commitment to company policies and a safe working environment.
- Connect with current employees: Utilize LinkedIn to network with Woolworths Group team members for insider perspectives.
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