Director of Operations

@ Woodward Design+Build

About Woodward Design+Build

Woodward Design + Build is a leader in the design and construction community with a culture that encourages innovation and offers challenging career opportunities. The Millwork Director of Operations leads the Millwork Group's project management and installation teams to deliver projects on time, within budget, and with high-quality standards.

Responsibilities

Leadership & Team Development:

• Lead, coach, and develop a team of Project Managers.
• Foster a high-performance culture and continuous improvement.
• Provide mentorship on scope management, scheduling, budgeting, and client communications.
• Conduct performance reviews and establish KPIs.

Strategic Project Oversight:

• Oversee the portfolio of active projects ensuring scope, budget, and schedule adherence.
• Monitor project financials and profitability while addressing risks.
• Ensure review of contract documents, scopes of work, and estimates.
• Enforce standard operating procedures for project management.

Operational Excellence:

• Lead weekly project review meetings with cross-functional teams.
• Track and report project milestones from hand-off to close-out.
• Promote clear communication across internal partners.
• Identify bottlenecks and coordinate solutions to reduce delays.

Client & Stakeholder Management:

• Serve as escalation point for client issues and schedule delays.
• Ensure professional management of client expectations.
• Oversee delivery of excellent customer service and problem-solving.

Quality & Compliance:

• Ensure projects meet AWI, QCP, FSC, and other standards.
• Champion Lean practices and maintain a culture of safety.
• Conduct post-project reviews to capture lessons learned.

Qualifications and Requirements

This role requires 10+ years in architectural millwork or construction project management with at least 3 years in a senior leadership role. Candidates need a proven track record in managing large project portfolios, deep knowledge of millwork fabrication and installation, and proficiency in project management tools such as PROCORE, eCMS, and Microsoft Project.

Core Attributes

• Visionary leader with a hands-on, detail-oriented approach.
• Commitment to excellence, ethics, and accountability.
• Results-driven with strong profitability and schedule focus.
• Skilled at building strong teams and cross-functional alignment.
• Professional, collaborative, and customer-focused.

Physical Requirements

• Able to lift or push/pull objects up to 25 pounds.
• Prolonged periods at a desk and computer work.
• Flexibility to work outside regular business hours.
• Ability to operate a motor vehicle and travel as required.
• Required functional vision and hearing capabilities.

Benefits

• Paid Time Off
• 401(k) with company match
• Paid Family Medical Leave
• Health Savings Account
• Health, Vision, Dental, and Life Insurance
• Paid Holidays
• Mentorship and Career Growth

Key skills/competency

• Leadership
• Project Management
• Millwork
• Strategic Oversight
• Budgeting
• Scheduling
• Quality Compliance
• Team Development
• Client Management
• Continuous Improvement