CRM Specialist
@ Wolt

Helsinki, Uusimaa, Finland
$70,000
On Site
Full Time
Posted 22 days ago

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Job Details

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. Founded in 2014, Wolt started with restaurant food delivery and now covers the delivery of almost everything across 500+ cities in 30 countries. In 2022, Wolt joined forces with DoorDash, continuing to expand globally. Working at Wolt offers both challenges and excitement with opportunities to learn, build, and ship more than at most companies.

Role Overview: CRM Specialist

As a CRM Specialist within the Marketing Automation team, you will help elevate Wolt's Courier Partner CRM strategies. This role involves working across global markets, implementing and optimizing CRM campaigns, and collaborating with local and senior teams to tailor strategies for varied markets.

Key Responsibilities

  • Collaborate with the Senior CRM and Operations teams to implement CRM strategies.
  • Design, build, and execute automated CRM journeys across email, push, and in-app channels.
  • Coordinate with stakeholders on campaign planning, content creation, localization, and performance evaluation.
  • Analyze data and provide actionable recommendations to optimize campaign performance.
  • Develop testing plans to maximize engagement and ROI along with sharing insights.

Our Expectations

  • Experience with automated lifecycle or bulk campaign execution.
  • Ability to work across multiple business units and manage various stakeholders.
  • Strong analytical skills and experience with data dashboard creation.
  • Hands-on experience with CRM tools (Iterable, Braze, Salesforce, or Klaviyo).
  • Experience in food delivery, on-demand services, or e-commerce is a plus.

What We Offer

Wolt offers the agility of a fast-growing tech company along with the impact of a global brand. In this role, you will own CRM processes from end-to-end and have the freedom to test bold ideas, learn fast, and grow quickly. Your work will have a direct impact on engaging and retaining courier partners across over 30 markets.

Next Steps

  • Intro chat with our Talent Acquisition Partner.
  • Interview with the Hiring Manager and peers/stakeholders.
  • Light case assignment to evaluate strategic thinking.
  • Final round with senior stakeholders.

Key skills/competency

CRM, Marketing Automation, Campaign Management, Analytics, Data, Stakeholder Collaboration, Email Marketing, Localization, Testing, ROI

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How to Get Hired at Wolt

🎯 Tips for Getting Hired

  • Research Wolt's mission: Understand their global tech impact and values.
  • Customize your resume: Highlight CRM and automation experiences.
  • Network on LinkedIn: Connect with current marketing team members.
  • Prepare case studies: Showcase data-driven campaign successes.

📝 Interview Preparation Advice

Technical Preparation

Review CRM tool functionalities thoroughly.
Practice setting up email automation flows.
Study data dashboard and reporting basics.
Familiarize with A/B testing methods.

Behavioral Questions

Describe a challenge with stakeholder collaboration.
Explain a time you optimized a campaign.
Share how you manage tight deadlines.
Mention an instance of learning new tools quickly.

Frequently Asked Questions