Senior. Group Manager - Operations @ WNS Global Services
Your Application Journey
Email Hiring Manager
Job Details
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions. Our 44,000+ employees serve 400+ clients across 10 industries including Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, Consumer Packaged Goods, Shipping, Logistics, Healthcare, and Utilities.
Job Description
The role of Senior Group Manager - Operations involves managing large teams with full accountability for Engagement Delivery. The position is primarily focused on Financial Crime, handling Banking clients with responsibilities including accurate periodic reporting, governance, end-to-end stakeholder management, and strict adherence to compliance frameworks.
- Manage large teams and engagement delivery.
- Experience in FinCrime, Banking, KYC, AML, and Compliance.
- Oversee detailed reporting and governance.
- Operate in a 24/7 environment.
- Maintain error-free work under strict KPIs.
Key Accountabilities
Adherence to Regulations: Follow banking regulations and guidelines.
Operational: Liaise with regulatory and legal bodies, maintain daily/weekly/monthly tick lists per SLA requirements, manage workflow without compromising risk, escalate identified risks and implement mitigating actions, and ensure effective communication with internal and external customers.
Maintain and Record Keeping: Ensure documentation is up to date and support frontline and back office teams.
Qualifications
Post graduation is required with overall experience of 10-14 years in Financial Crimes, Due Diligence, Investigations, PEP Screening, Negative News Screening, AML, and related fields. Certifications such as ACAMS, CFCS, ICA, or CFE are desirable.
Key skills/competency
Senior Group Manager - Operations: FinCrime, Banking, KYC, AML, Compliance, Reporting, Governance, Team Management, Workflow, SLAs.
How to Get Hired at WNS Global Services
🎯 Tips for Getting Hired
- Research WNS Global Services culture: Understand their BPM and fintech focus.
- Customize your resume: Highlight FinCrime, AML, and compliance experience.
- Prepare detailed examples: Showcase leadership in 24/7 operations.
- Practice interview insights: Emphasize reporting, governance, and process improvement.