REF70203T- Program Analyst-IT, IT Support (Voic... @ WNS Global Services
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Job Details
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. They combine deep industry knowledge with technology and analytics expertise to deliver digital-led transformational solutions across 10 industries, including Travel, Insurance, Banking, Manufacturing, Retail, Shipping, Healthcare, and Utilities.
Job Description
This role manages IT deliverables for Voice and Chat support across multiple shifts with rotational weekly offs. You will work closely with IT support teams, IT service management, business, and IT security teams to ensure prompt and accurate handling of user access requests and incident resolution.
- Process client requests according to security policies and mainframe access control lists.
- Maintain professionalism, email etiquette, and request ownership from initiation to resolution.
- Coordinate incident assignment, escalation, and closure while communicating with employees, contractors, and vendors.
- Provide access provisions within the scope of the offshore team and monitor incident status.
- Collaborate with sister departments to ensure complete request management.
Qualifications
Graduate degree required. Candidates with 1+ years of experience in IT support (Voice) and an ability to join immediately are preferred.
How to Get Hired at WNS Global Services
🎯 Tips for Getting Hired
- Research WNS Global Services culture: Study mission, values, and employee reviews.
- Tailor resume for IT support: Highlight voice support experience effectively.
- Network with current employees: Utilize LinkedIn for insider insights.
- Prepare for technical IT questions: Review incident resolution and access protocols.
- Follow application instructions: Email your resume as directed.