REF75648I- Analyst - Operations - OTC (Collecti... @ WNS Global Services
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Company Overview
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company that combines deep industry knowledge with technology and analytics expertise. Operating across 10 industries, WNS transforms digital futures for over 400 clients through comprehensive BPM services.
Role Overview - OTC Collections Analyst - Pune (UK Shift)
This role involves working within the Order to Cash (OTC) process, specifically handling Collections and Cash Application. The analyst is expected to work independently on tasks such as voice calling, dispute management, and customer account reconciliation while ensuring adherence to SLA metrics in terms of turnaround time and accuracy.
Key Responsibilities
- Manage collections and cash application tasks per client processes.
- Utilize SAP for financial operations (mandatory experience).
- Conduct voice calls and handle dispute management and customer reconciliations.
- Maintain effective communication and collaborate with team and stakeholders.
- Identify root causes of anomalies and propose process improvements.
Qualifications
B.Com, BA F, MCom, or MBA (Finance) are required for this role.
Key skills/competency
OTC, Collections, Cash Application, SAP, Reconciliation, Dispute Management, Customer Service, Analytical, Communication, Teamwork
How to Get Hired at WNS Global Services
🎯 Tips for Getting Hired
- Research WNS Global Services: Understand their BPM and digital transformation culture.
- Customize your resume: Highlight SAP and OTC experience.
- Practice interview questions: Focus on analytical and communication skills.
- Network effectively: Use LinkedIn to learn about WNS values.