REF70203T- Program Analyst-IT, IT Support (Voic... @ WNS Global Services
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Job Details
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine deep industry knowledge with technology and analytics to co-create innovative, digital-led transformational solutions across 10 industries. Our services span finance and accounting, procurement, customer interaction, and human resources for over 400 clients with 44,000+ employees.
Job Description
The Program Analyst - IT Support (Voice) role manages IT deliverables for Voice and Chat support across multiple shifts with rotational weekly offs. The role requires close collaboration with IT support teams, IT service management, business, and IT security teams for managing user access requests, incident resolution, and ensuring compliance with security policies.
- Manage IT deliverables for Voice support.
- Process client requests in line with security policies.
- Monitor open incidents and ensure timely resolution.
- Coordinate with support teams to deliver user access and incident management.
- Communicate effectively with employees, contractors, and vendors.
Key skills/competency
Program Analyst - IT Support (Voice), IT deliverables, Voice support, Chat support, Incident management, User access, IT security, IT service management, Team coordination, Client communication
How to Get Hired at WNS Global Services
🎯 Tips for Getting Hired
- Research WNS Global Services: Understand company culture and BPM approach.
- Customize your resume: Highlight IT support and incident management skills.
- Practice technical scenarios: Review voice support and user access cases.
- Prepare examples: Illustrate teamwork and communication efficiency.