Service Delivery Model & CRMP Lead @ WMFS
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Job Details
Overview
West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England. Serving an area of 902km² and a population of over 2.9 million, WMFS is driven by its vision of 'Making the West Midlands safer, stronger and healthier'. This temporary role (minimum 12 months) is open to current Manager 2/Professional 1 or Station Commanders, offering a unique opportunity to influence future fire and rescue service delivery.
Responsibilities
- Lead the design and delivery of the Service Delivery Model Review.
- Oversee development of the Community Risk Management Plan.
- Engage with staff, public, partners, and elected members.
- Provide subject matter expertise on community risk intelligence.
- Represent WMFS at regional and national levels.
Experience and Skills
Required: strong knowledge of community risk management and statutory framework; proven ability to deliver complex projects; excellent data analysis, risk modelling, and communication skills; experience in stakeholder consultation and engagement; and passion for evidence-based service improvement.
Benefits
- Flexible and agile working arrangements.
- On-site free gym facilities and free parking.
- Access to in-house occupational health facility and fitness advisors.
- 24/7 Employee Assistance Programme and wellbeing programmes.
- ‘Blue light’ discounts and Sports and Welfare scheme.
Diversity
WMFS welcomes applications from all eligible candidates, with a particular encouragement for women and Black and minority ethnic individuals due to current under-representation.
How to Apply
Submit your CV with a covering letter (max CV: 2 A4 pages, Covering letter: 1 A4 page, min font size 11) outlining your skills and experience in line with the job description. Interviews are scheduled for 11 and 12 September 2025.
Questions
For any queries, please contact Will Doolan at 07973810666 or email will.doolan@wmfs.net, or Kelly Whitmore at 07712411659 or email Kelly.Whitmore@wmfs.net.
Key skills/competency
Service Delivery, CRMP, Risk Management, Community Engagement, Data Analysis, Project Delivery, Evidence-Based, Stakeholder, Leadership, Consultation
How to Get Hired at WMFS
🎯 Tips for Getting Hired
- Research WMFS's culture: Study their mission, values, and recent achievements.
- Tailor your resume: Highlight community risk and project delivery skills.
- Prepare detailed examples: Focus on data and risk modelling experiences.
- Practice interview insights: Emphasize stakeholder engagement successes.