Customer Support Specialist
Wizikey · Gurugram, Haryana, India
- On site
- Full-time
- $45,000 / year
- Gurugram, Haryana, India
Job highlights
- Entry-level SaaS role as Customer Support Specialist.
- Assist users with platform navigation and queries.
- Focus on communication and problem-solving.
- Learn Wizikey platform and product features.
- Gain experience with global clients and SaaS.
About the role
About Wizikey
Wizikey is a global AI-powered media intelligence platform built for modern communications teams. Founded by Aakriti Bhargava, a seasoned PR professional with a finance lens from SRCC, and Anshul Sushil, an IIT engineer turned marketer, Wizikey combines deep domain expertise with engineering rigour to solve real-world communications challenges. Trusted by 5,000+ professionals across companies like Samsung, Marico, and Airtel Business, the platform processes 50M+ data points every month. With innovations like Imara AI and Ask Wizikey, and 25+ global awards including the Davos PR Digital Award, Wizikey helps teams save 60% of reporting time and turn media insights into measurable business outcomes.
Your Role
This is an excellent entry-level opportunity for someone looking to start their career in a fast-growing SaaS environment. As a Customer Support Specialist, you will be the first point of contact for our users and play a key role in delivering a smooth and positive customer experience. You will be trained on the Wizikey platform and will assist customers in resolving their queries, navigating the platform, and understanding reports. The role focuses more on communication, responsiveness, and problem-solving rather than heavy data analysis.
Key Responsibilities
- Respond to customer queries via email, chat, and calls in a timely manner
- Assist users in navigating the platform and understanding basic features
- Resolve customer issues or escalate them to the relevant team when required
- Ensure a positive and helpful experience for all users
- Maintain records of customer interactions and follow-ups
- Learn and stay updated with product features and updates
- Identify common queries and share feedback with the team
Qualifications & Skills
- 0–6 months of experience (Freshers welcome)
- Strong verbal and written communication skills
- Good problem-solving ability and willingness to learn
- Basic understanding of MS Excel / Google Sheets is a plus
- Customer-first attitude with a positive approach
- Ability to work in a fast-paced environment
What We’re Looking For
- Eagerness to learn and grow
- Strong ownership and accountability
- Good listening skills and attention to detail
- Team player with a proactive mindset
Why Join Wizikey?
- Structured training and mentorship from experienced team members
- Opportunity to build a career in Customer Success / SaaS
- Exposure to global clients and real-world business use cases
- Fast-paced, learning-driven startup culture
Additional Information
Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards.
Key skills/competency
- Customer Support
- SaaS
- Communication Skills
- Problem-Solving
- Customer Experience
- Client Relations
- Technical Support
- Wizikey Platform
- Media Intelligence
- Entry-Level
Skills & topics
- Customer Support Specialist
- Customer Service
- SaaS
- Media Intelligence
- AI
- Communications
- Entry Level
- Support
- Client Relations
- Problem Solving
How to get hired
- Tailor your resume: Highlight communication, problem-solving, and any customer-facing experience, emphasizing a customer-first attitude for the Customer Support Specialist role at Wizikey.
- Showcase your skills: Clearly list your verbal and written communication strengths and any experience with MS Excel or Google Sheets on your application.
- Emphasize eagerness: In your cover letter and resume, express your strong desire to learn, grow, and contribute to a fast-paced SaaS startup culture.
- Prepare for interviews: Be ready to discuss how you would handle customer queries and ensure a positive user experience, demonstrating your problem-solving abilities.
- Research Wizikey's culture: Understand their 'Wizard' culture and entrepreneurial spirit to align your responses with their values during the hiring process.
Technical preparation
Behavioral questions
Frequently asked questions
- What kind of training can I expect as a Customer Support Specialist at Wizikey?
- As a Customer Support Specialist at Wizikey, you will receive structured training on the Wizikey platform and its features. This includes learning how to assist customers, navigate the system, and understand reports. You'll also benefit from mentorship from experienced team members to help you succeed in this entry-level role.
- Is prior experience required for the Customer Support Specialist position at Wizikey?
- No, prior experience is not strictly required for the Customer Support Specialist role at Wizikey. This is an excellent entry-level opportunity, and freshers are welcome. The company values a customer-first attitude, strong communication skills, and a willingness to learn.
- What are the primary responsibilities of a Customer Support Specialist at Wizikey?
- The primary responsibilities include responding to customer queries via email, chat, and calls, assisting users with platform navigation and understanding features, resolving customer issues, and escalating them when necessary. You'll also maintain customer interaction records and provide feedback to the team.
- What is the work environment like at Wizikey for a Customer Support Specialist?
- Wizikey offers a fast-paced, learning-driven startup culture that encourages an entrepreneurial spirit. You'll have the opportunity to work with global clients and gain exposure to real-world business use cases in the SaaS industry.
- How does Wizikey identify common customer queries and use that feedback?
- Customer Support Specialists at Wizikey are encouraged to identify common queries and share this valuable feedback with the team. This helps Wizikey improve its platform and customer support processes, ensuring continuous development and better user experiences.
- What is the career growth potential for a Customer Support Specialist at Wizikey?
- Wizikey provides opportunities to build a career in Customer Success within the SaaS industry. With structured training and exposure to global clients, this role offers a strong foundation for growth in a dynamic tech environment.